Service Technician

Position Summary/Objective

The Copier Service Technician I is responsible for maintaining, servicing, and repairing copier equipment at clients’ sites in a timely, high quality, and cost-effective manner.

• Troubleshoot, diagnose, and resolve maintenance and repair issues at clients’ locations within a designated territory using diagnostic tools, service aids, and product manuals.
• Ensure a high level of client satisfaction by meeting clients’ needs in a courteous, timely, and cost-effective manner.
• Manage and maintain an accurate inventory for tools, parts, and supplies in vehicle stock; participate in semiannual physical inventory and occasional spot checks.
• Meet established metrics and benchmarks and comply with procedures and expectations as outlined in the Field Service Manual.
• Complete technical training on all new equipment as assigned.
• Maintain current technical knowledge and continuously expand knowledge of new technology and equipment.
• Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to the Copier Field Service dress code.
• Accurately maintain and comply with documentation and service procedures on a timely basis, including time entry, dispatching, and closing service calls using Remote Tech.
• Attend required company and departmental meetings.
• Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
• Perform other related duties as assigned.

• High School diploma and two years of relevant experience; or equivalent combination of education and experience.
• Associate degree preferred.
• Sharp, Canon, HP and/or Konica direct service experience preferred.

• Valid driver’s license, proof of personal insurance, and an acceptable driving record.

• Proficiency with business collaboration tools such as MS Office applications, Outlook and company and client specific programs.
• Demonstrate attention to detail.
• Strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.
• Strong ability to exercise independent judgment.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations.
• Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; build morale and group commitments to goals and objectives; support everyone's efforts to succeed.
• Cost conscious—conserve organizational resources.
• Treat people with respect; work with integrity and ethically; uphold organizational values.
• Follow policies and procedures; complete administrative tasks correctly and on time; support organization's goals and values.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly.
• Observe safety and security procedures; report potentially unsafe conditions; use equipment and materials properly.
• Adapt to changes in the work environment; change approach or method to best fit the situation; be able to deal with frequent change, delays, or unexpected events.
• Follow instructions, respond to management direction; take responsibility for own actions; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan.