Learning & Development Facilitator

Scope of Job

The Learning & Development Facilitator is tasked with creating and facilitating robust training solutions to meet the ever-changing needs of the organization's workforce. This position will act as a Performance Consultant, interfacing with multiple levels of the company to determine Learning & Development needs. Overall, the Learning & Development Facilitator role is a key contributor who combines a successful and in-depth learning and talent development background with demonstrated strengths in course facilitation.

• Acts as a Performance Consultant to identify training needs through establishing relationships and collaborating with resources across the company. Develops training to foster client independence and enhance professional career development.
• Maintain a high level of energy, enthusiasm, and professionalism when facilitating classes to inspire and keep the audience engaged.
• Develops and continually evaluates assessments of training discipline for the organization to proactively educate and ensure training in all areas is consistent and streamlined.
• Identify and provide training/technical resources for team members raising the bar in knowledge expertise in their area of responsibility.
• Provides user training, support and assistance on technology systems. Includes troubleshooting with users, supporting new technology implementation, release or functionality changes, and daily problem solving.
• Reviews and assists in the development of "standard operating procedures" (SOPs) related to the use of bank core systems.
• Stay up to date on the latest adult learning trends.

• Work as a team with departmental counterparts on planning and implementing assigned projects and products.
• Participate on various committees and project teams as deemed appropriate by management.
• Attend and actively participate in training offered.
• Adhere to all applicable Policies and Procedures of the Bank West organization.
• Community involvement is strongly encouraged.
• Other duties as assigned.

• Education: A Bachelor's Degree in a related field. Applicable experience and/or related certifications may be considered in lieu of degree.
• Experience: 2 years' experience in related field. Experience in training and education.
• Knowledge and Special
  
  Skills:
  
  
  • Ability to provide mentoring and coaching.
  • Exceptional writing, grammar and usage skills.
  • Knowledge in cross functional areas of Banking.
  • Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
  • Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
  • Strong interpersonal skills to ensure effective communication with external and/or internal customers.
  • Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
  • Knowledge of banking terminology and procedures.
  • Knowledge of Bank West products and services.
  • Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.
  • Adhere to Federal Privacy Standards in addition to following Bank West requirements for electronic communication and Social Engineering standards.
• Bank West is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing Bank West's presence in their markets as appropriate.