Services Case Manager

Job

Agency:
Department of Labor & Regulation

Location:

Rapid City, SDSalary: $23.56/hr

Pay Grade: H

Closing Date: 09/08/2026

At the SD Department of Labor and Regulation - Rapid City Job Service, our Core Values are Customer Service, Teamwork, Respect, Communication and Integrity.

As a Job Service Case Manager / Employment Specialist you will play a vital role in administering the Workforce Innovation and Opportunity Act (WIOA) under the U.S. Department of Labor. This program is designed to enhance participant's ability to increase skill levels to obtain meaningful employment. This is not a remote position and will be located in the Rapid City Job Service Office.

• Working with a diverse range of adult participants, including individuals who are unemployed or underemployed, English language learners, ex-offenders, or individuals with disabilities.
• Complete assessments and provide individualized counseling to help customers identify strengths and job skills, as well as factors that limit potential employment opportunities.
• Empower individuals by helping them identify community resources, overcome challenges, and develop job skills to achieve sustainable and meaningful employment.
• Provide customers with the assistance needed as they explore employment or training opportunities offered by the Workforce Innovation and Opportunity Act (WIOA).
• Document all case management activities in detail and record appropriate services provided.
• Case manage customers both in-person and virtually using Microsoft Teams and maintain regular communication while they desire our assistance.

• Health Insurance ($0 employee-only premium option)
• Well-Being Program
• Employee Assistance Program
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Basic Life Insurance Coverage (free to employees)
• Membership in the South Dakota Retirement System
• Vacation Leave (15 paid vacation days per year)
• Sick Leave (14 paid sick days)
• Paid Family Leave (40 hours per week for twelve weeks for birth or adoption of a child)
• Military Leave (15 paid days per calendar year)
• 11 Paid Holidays
• Longevity Pay

This is a full-time position with the Department of Labor & Regulation. For more information on the Department of Labor & Regulation, please visit (Use the "Apply for this Job" box below). .

• a bachelor's degree is preferred, or an equivalent combination of education or experience in fields such as Social Work, Human Services, Sociology, Psychology, or similar;
• proficiency in computer applications and virtual communication platforms;
• strong communication, interpersonal and organizational skills;
• ability to establish rapport with individuals coming from diverse backgrounds.

If fluent in languages other than English, please include this information on the application.

• interviewing, case management, and counseling techniques;
• community resources and various support services available in the local community;
• customer service skills and motivational techniques.

• maintain accurate records and ensure case notes are entered in a timely manner;
• maintain effective communication with participants, co-workers, partner agencies;
• gather information based on customer interests and abilities, work history, education, etc. to identify employment or training goals;
• work with customers who may have barriers to employment.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here.

This position is a member of Class A retirement under SDRS.

An Equal Opportunity Employer