Regional Operations Manager

Job  Agency:
Department of Human Services
- Division of Long Term Services and Support

Location:

Huron, Mobridge, Pierre, or Redfield, SD Salary: $30.31 Hourly, depending on qualifications Pay Grade: J Closing Date: 10/15/26

This is a Full-Time 40 Hours Weekly position with the Department of Human Services
- Division of Long Term Services and Support. For more information on the Department of Human Services, please visit (Use the "Apply for this Job" box below)..

The South Dakota Department of Human Services encompasses a broad field dedicated to offering services that support older adults and individuals with disabilities. Our programs promote independence and inclusion through person-centered services. DHS comes together with the common goal of bettering the lives of South Dakotans.

DHS strives to create an environment where people are inspired and challenged to create excellence, grow their skills, discover advancement opportunities, and are rewarded for their contributions. Join our team as we focus on helping our fellow human beings overcome adversity and reach their full potential.

• 15 days/120 Hours of Vacation Leave
• 14 days/112 Hours of Sick Leave
• 11 Paid Holidays
• Employee health insurance includes plan with a $0 premium for employee-only coverage
• Flexible Benefits
  - Dental, Vision, Life Insurance, Critical Illness and more
• Paid Parental & Family Medical Leave
• 6% Fully Matched Retirement Plan
• Reduced Tuition for In-State Colleges/Universities
• Employee Wellness Program
• Continued Education/Training Opportunities

This position is responsible for assessing and determining eligibility for a wide range of services that would benefit individuals at risk of having to leave their own homes and providing information and referral services to the public and family members about aging and community resources.

This is a Full-Time position with the Department of Human Services Division of Long Term Services and Supports. The Division of Long Term Services and Supports provides opportunities to enable older South Dakotans and adults who are disabled to live independent, meaningful, and dignified lives while maintaining close family and community ties by promoting long term services and supports to prevent or delay premature or inappropriate institutionalization.

The Long Term Services and Supports Regional Operations Manager will supervise and support a team of Case Management Specialists with offices in Huron, Mobridge, Pierre, and Redfield.

Major responsibilities include training, development, and performance management of staff; provide program quality assurance and improvement to maintain and enhance operational effectiveness and compliance; implement policies and procedures for multiple activities/programs. Develop and maintain public relations with communities to foster working partnerships, resolve complaints, respond to inquiries from the public, educate the public about program services available; assign referrals to Case Management Specialists, and provide back up when team members or other Regional Operations Managers are out of the office.

Travel may be required in a multi-county area.

Any combination of training and/or experience that enables the incumbent to possess the required knowledge, skills, and abilities to perform the required job duties. The applicant may also have a bachelor's degree in social science, behavior science or other human service-related field, business administration, public administration, or public health to be considered as an entry level applicant.

• basic theories, principles, and methods of social work and methods of assessment, intervention, and treatment;
• concepts related to clients' rights, confidentiality, and professional ethics;
• principles and techniques of conducting interviews and acquiring information from clients who are in need of services;
• cultural, economic, physical, social, and psychological factors that influence family dynamics and interpersonal relationships.

• work with computerized data systems;
• maintain case records and documentation;
• prepare reports and compose correspondence;
• gather and analyze data, reason logically and accurately, and draw valid conclusions;
• interpret and apply laws, regulations, and policies.

• communicate information clearly and concisely with a variety of individuals, professionals, and the public;
• establish and maintain effective working relationships with clients, their families, and other…