ServiceNow Developer

Sr. Service Now Developer

Duration: 6+ Months

Location:

REMOTE (Pierre, SD)

Rate: OPEN

This is a senior-level position, and the State expects submissions of senior-level candidates that fully meet the criteria outlined below in all sections. The job description is below. Job experience reflected in submitted resumes should highlight and provide information specific to the position responsibilities, specific duties, qualifications, knowledge, and experience as defined below. The candidate may be asked to provide or show work samples as part of the interview process, such as reports, dashboards, designs, architecture diagrams, etc.

This will be communicated to the candidate prior to the interview.

The Senior Service Now Developers will assist in coordinating the activities and work of other resources, both internal and external, and assist with the development and implementation of Service Now for the Bureau of Information and Telecommunication Development Division and other cross-functional teams.

• Assist Service Now Administrators with upgrade planning, testing, and implementation between development and production instances
• Assist with design, support, & implementation of Service Now CSM applications, forms and digital workflows, and future functionality of Service Now as needed
• Assist with user acceptance testing
• Attend, participate, and occasionally lead Scrum meetings
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls
• Configure out-of-the-box workflows and create/maintain custom workflows
• Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
• Design and develop solutions for Service Catalog Items, general features, and enhancements using 3rd party applications and API’s
• Develop custom Service Now applications using modern web technologies
• Ensure Project Lead/BIT Development Management receives timely updates on assigned tasks to facilitate frequent and proactive customer communication
• Integrate Service Now application(s) with third party systems/applications via APIs
• Perform audits to ensure compliance requirements are met & remediation actions are taken as needed
• Provide mentorship and guidance to other, less experienced, members of the team
• Work with BIT Development Managers and/or project teams on planning and testing of new functionality or improvement of existing CSM applications, forms and/or digital workflows
• Work with Service Now vendors and BIT Development Staff on projects and ongoing support

• Ability to blend creativity, problem solving, and technical skills for refining existing process or developing new approaches
• Ability to establish and maintain a high level of customer trust and confidence
• Analyze assignments based on a wide knowledge of many factors where application of advanced or technical concepts are required
• Detail oriented
• Experience working in a Dev Ops environment
• Maintain visual attention and mental concentration for extended periods of time
• Must be able to work individually or as a team member with minimum supervision
• Must be customer service orientated
• Perform duties and make decisions under frequent time pressures
• Proven leadership role as a Senior Service Now Developer, including experience mentoring and teaching less knowledgeable team members
• Scrum/Agile Certification
• Strong conceptual and creative skills
• Strong willingness to learn
• Superior listening skills
• Take independent action within established options and develops new procedures and approaches to problems when necessary

The successful candidate should have the following knowledge and experience to be considered for this senior-level position:

• 2+ years of experience with development of Service Now Workflows, client and server-side scripting
• 2+ years of experience with experience in programming languages such as JavaScript, HTML, JSON, SOAP, REST, etc.
• 2+ years of experience with Service Now design, development, testing, and deployment, and configuration experience…