Patient Care Advisor

$19.00 - $20.00

Contact Information:
Raquel Martinez - raqu

At Curio Wellness we empower people to thrive by adapting plant nature to human nature. We are committed to transforming the conversation around cannabis, fostering a deeper understanding of its benefits, and ensuring that every product we offer meets the highest standards.

Responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. Focuses on providing best‑in‑class guest service to patients, including medical cannabis‑certified patients, caregivers, Holistic Pharmacy and Spa clients, and the public. Assists guests and patients with product education, selection, and purchasing, and always ensures an elevated experience.

• Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
• Follow guest service training to assist patients with their reason for visiting the Wellness Center, including checking in guests for the medical cannabis dispensary or the Spa, and/or assisting guests with Holistic Pharmacy products
• Learn, promote, and manage the Far & Dotter Loyalty Program for new and existing guests
• Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave delighted

• Learn the point‑of‑sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
• Learn product assortment and products’ associated health benefits
• Constantly seek ways to educate patients about add‑on products to drive additional sales
• Understand daily, weekly, and seasonal promotions and sell products against these initiatives
• Fully participate in staff sales initiatives
• Perform daily, weekly, monthly, and cycle counts and inventory audits
• Communicate with leads the need for restocking the sales floor
• Stickering/barcoding products if necessary
• Preparing/packaging bulk flower for resale
• Maintaining the online menu
• Picking and packing orders in the upstairs vault for in‑store and online orders

• Follow compliance procedures to ensure all activities and transactions follow MCA/DHSS regulations and Far & Dotter SOPs
• Follow HIPAA guidelines

• Check sales floor inventory daily and re‑stock inventory to maintain proper par levels
• Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment
• Clean and straighten communal and public spaces daily to maintain a hygienic environment

• Perform tasks assigned by a direct supervisor that may be related to the PCA’s functional department (Employee Experience or Patient Experience)

• The ideal candidate will embrace a mindset of Extreme Ownership, taking full responsibility for their contributions and driving positive outcomes
• Strong guest service skills
• Social, friendly, and outgoing demeanor
• Ability to positively interact with patients and the public
• Ability to empathize and understand challenges patients have with their health
• Ability to recommend products to patients based on their individual needs
• Advanced understanding of the cannabis industry and products
• Desire to work in a team environment
• Ability to work in a fast‑paced, busy, unpredictable environment
• Ability to follow existing processes and procedures
• Ability to work normal retail hours (nights, weekends, and holidays)

This job has no direct supervisory responsibilities.

High school diploma or General Education Degree (GED); previous cannabis, retail, hospitality, or guest service sales experience; or equivalent combination of education and experience.

• Ability to lift up to 50 pounds
• Ability to stand, walk, and bend for extended periods
• Comfortable working in a secure, regulated environment

Must be 21 years old.

All employees must provide a copy of their fingerprints in the required format and consent to an FBI Background Check.

All employees must provide a copy of their fingerprints in the required format and consent to an FBI Background Check.

Curio Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.