Business Analyst

Business Analyst | University of Pikeville | Pikeville, KY

At our partner institution at University of Pikeville, Dynamic Campus is seeking an individual with hands‑on experience working in one or more higher education offices, such as admissions, financial aid, HR, advancement, etc. Having held a "Power User" type position is a plus. The role of the Business Analyst is to work closely with functional office leadership and users as a liaison for our technical teams.

The position is full-time at our client site, University of Pikeville in Pikeville, KY.

• Acts as primary client contact (Trusted Advisor) for all functional offices.
• Support daily operational tasks.
• Perform necessary functional testing to ensure the success of upgrades and solutions.
• Consult with functional leadership, and end users, to gather needs and requirements.
• Prepare test procedures to be used by functional departments.
• Collaborate with Project Managers in setting and adhering to timelines and schedules.
• Develop and maintain detailed written user guides and documentation.
• Develop, coordinate, and conduct end‑user training.
• Investigating and diagnosing system faults and errors.
• Utilize vendor support resources to resolve issues when necessary.
• Other duties as assigned.

• Hands‑on experience working in one or more higher education offices, such as Admissions, Financial Aid, HR, Advancement, etc.
• Bachelor's degree from a four‑year college or university, at least five years related experience and/or training, or an equivalent combination of education and experience.
• Strong communications and organizational skills.
• Strong customer‑centric skill set.
• Self‑motivated, task‑focused individual with the ability to manage multiple priorities.

• Knowledge of Colleague ERP/SIS.
• Experience with Slate CRM.
• Experience with Perceptive Content document management.
• Proficient in SQL.
• Experience with SQL Server.
• Experience in providing technical (Power User) support in a higher education institution.