Field Services Technician

Job Overview

Our client is seeking a knowledgeable and customer-focused Desktop Support Technician to support users in the
* Pikeville, KY
* area and surrounding regions. This role requires a strong balance of technical expertise and exceptional customer service, as technicians provide both remote and onsite support to end users. This is a long-term opportunity offering stability, professional growth, and the chance to build advanced technical skills in a dynamic support environment.

• Provide desktop support for end users both remotely and in person
• Install, configure, troubleshoot, and repair hardware and software in Windows-based environments
• Support Microsoft technologies including Windows 11, Office 365, Outlook, and Active Directory
• Perform imaging, deployment, and system setup for end-user devices
• Troubleshoot hardware issues including desktops, laptops, printers, and mobile devices
• Handle software installations, updates, and general application support
• Provide basic network troubleshooting and connectivity support
• Manage and track incidents using a ticketing system
• Support device inventory, migrations, and equipment lifecycle processes
• Deliver excellent customer service while building strong relationships with end users

• Strong experience in desktop / technical support or help desk environments
• Proficiency with:
  • Windows 11
  • Microsoft Office 365 (O365) and Outlook
  • Active Directory
• Experience with hardware troubleshooting, imaging, and deployments
• Familiarity with ticketing systems (such as Service Now or similar)
• Basic understanding of network connectivity and troubleshooting
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to lift and carry equipment and work in various physical environments as needed

• Experience supporting enterprise-level environments
• Exposure to Exchange, mobile device support, and printer troubleshooting
• Strong organizational and documentation skills
• Proven ability to manage multiple tasks and prioritize effectively

This is a Contract position based out of Pikeville, KY.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Pikeville, KY.

This position is anticipated to close on Jul 13, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.