Desktop Support Technician

Position Overview

We are seeking a customer-focused Desktop Support Technician to provide both onsite and remote technical support to end users. This role requires strong troubleshooting abilities, excellent communication skills, and a commitment to delivering a positive user experience. Candidates should be comfortable working independently, traveling locally as needed, and supporting a variety of desktop and hardware-related issues.

• Provide technical support to end users through phone, remote, and onsite assistance.
• Install, configure, troubleshoot, and repair desktop and laptop hardware and software.
• Diagnose and resolve operating system, application, and peripheral issues.
• Support hardware deployments, upgrades, migrations, and workstation setups.
• Troubleshoot basic network connectivity and performance issues.
• Document incidents, service requests, and resolutions within a ticket management system.
• Assist with printer setup, maintenance, and troubleshooting.
• Perform hardware installations, cable management, and workstation relocations as needed.
• Deliver exceptional customer service while supporting end‑user technology needs.

• 1–2+ years of desktop support, help desk, or technical support experience.
• Experience diagnosing and resolving hardware, software, and operating system issues.
• Basic understanding of network troubleshooting concepts.
• Strong communication and customer service skills.
• Ability to manage multiple support requests in a fast‑paced environment.
• Valid driver's license and reliable transportation.
• Ability to lift and carry equipment and work in various physical environments when required.

• Experience supporting desktop operating systems and productivity applications.
• Familiarity with ticketing and incident management processes.
• Experience with hardware deployments, imaging, device configurations, and user support.

Intermediate

Contract position based out of Pikeville, KY.

Pay range for this position is $19.00 - $23.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Pikeville, KY.

This position is anticipated to close on Jul 20, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.