Access Services Specialist; Student

Case Western Reserve University: STUDENT EMPLOYMENT: UGEN (STUDENT)
Location

Tinkham Veale University Center, Student Services Center 143

Aug 21, 2025

Timeline:
We are seeking students who can commit to working 2-3 semesters in a row. Students will need to get trained and can work part-time Fall 2025, and Spring 2026 Summer 2026 semesters.

POSITION OBJECTIVE

Working under general direction, perform a diverse set of duties of an administrative nature requiring a high degree of precision, accuracy and confidentiality for the schools and department of Access Services se functions include processing parking assignments,  and key requests for faculty, staff and students utilizing multiple databases to include Lenel, HARLD, a POS system, and the T2 system. Relying on parking sales and utilization reports, as well as University policy and procedure, the access services specialist will ensure a timely response and resolution to daily student parking requests and issues while providing outstanding customer satisfaction.

The ability to learn new software and complex processes quickly and easily is required.

ESSENTIAL FUNCTIONS

• Communicate with dignity and respect – On a daily basis, the access services specialist will be expected to independently interact with students about issues related to parking, student IDs and badges, and access to a variety of locations across the university. These student-driven inquiries can occur via phone calls, emails, and in-person and are an opportunity for the access services specialist to utilize critical thinking skills to problem solve and troubleshoot towards a positive outcome while demonstrating the ability to balance between policy and/or practice and exceptions and determine when to elevate matters.
  
  (20%)
• Maintain Contractual Agreements – Access Services is a distribution point for the sale of RTA stickers to students. Access Service Specialists will need to be well-versed in the RTA program eligibility and requirement language and comfortable communicating to students when they may or may not meet eligibility requirements. (20%)
• Verification of Data Captures – Access Services is responsible for obtaining and maintaining images and data uploads into the university database before a university identification card () can be issued. The Access Services Specialist must be able to review and verify documentation and enter accurate data into the m at the time a university identification card () is being issued in accordance with university policy.
  
  (20%)
• Issue Parking Permits – The Specialist is responsible for understanding the various types of parking permits available to university customers, for ensuring these permits are available for in-person and online sales, for completing sales via cash or credit card transactions, and for escalating issues reported to Access or Parking Services by permit holders in a timely and appropriate manner. Additionally, all data related to permit transactions must be accurately and timely entered into the point-of-sale terminal (POS) and the parking management program in accordance with university parking policy.
  
  (20%)
• Reconciliation of Daily Accounts – The Specialist is responsible for performing a detailed account review that reconciles daily receipts against each transaction logged in our POS and parking management system. (5%)
• Troubleshoot and Escalate – The specialist follows policy and procedures to resolve common issues students experience with their ’s and parking permits. The specialist also understands when matters should be escalated to supervision and communicates regularly with their team to ensure matters marked for escalation are followed-up on and marked completed. (5%)
• Work Collaboratively – The specialist reviews policies and procedures and training resources regularly for efficiency. They demonstrate consistency while seeking out opportunities for improvement; ensuring future issues or problems for students are met proactively. Other projects as assigned to assist the department. (10%)

NONESSENTIAL FUNCTIONS

• Immediately advise supervisor of any issue that prevents a student from accessing parking, housing,…