Customer Service Representative

Job Description

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of the shop operations team and instrumental in our overall success. Your work directly impacts the efficiency and effectiveness of our team day in and day out.

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Maintain a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field.
• Utilize our software to document conversations, enter sales information, and update customer records.
• Follow step-by-step processes to provide quotes on competitively priced installation and repair services.
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• Pivot to provide additional assistance to the dispatch/parts team when needed.

• Experience demonstrating organization and the ability to handle a high volume of phone calls and emails.
• Comfortable in a customer‑facing, front‑line role.
• Reliable, dependable hard worker with a positive demeanor.
• High aptitude for technology with strong typing and data entry skills.
• Process driven and understands inventory level management.
• Ability to work some Saturdays and overtime as necessary.
• General knowledge of automobile functions and systems.
• Auto Parts and/or Dispatcher experience is highly desirable.

• 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) retirement plan with company match.
• Employer-paid short-term disability & life insurance.
• Additional voluntary life insurance.
• Free prescription or non-prescription safety glasses each year.
• Career development & progression opportunities.
• Voluntary daily pay option available.

The Boyd Group welcomes unique talents from all backgrounds and characteristics. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply.

Physical demands of the job must be met; reasonable accommodations may be made for individuals with disabilities. This job description is not exhaustive; duties may change. AI Disclosure:
All hiring decisions are made by real people.