Customer Service Representative; CSR

Be the First Smile They See. Be the Reason They Come Back.

Hidden Valley Animal Hospital is growing, and we’re looking for a compassionate and motivated Client Service Representative (CSR) to join our team! As we continue expanding back to a four-doctor practice, we’re seeking someone who is passionate about both people and pets and committed to creating exceptional client experiences.

As a CSR, you’ll be the face and voice of Hidden Valley Animal Hospital—helping set the tone for every client and patient interaction.

Responsibilities include:

• Greeting clients warmly and professionally, both in person and over the phone
• Checking patients in and out efficiently while providing compassionate customer service
• Scheduling appointments and maintaining accurate records using our veterinary software
• Assisting with client communication and payment processing
• Helping maintain a clean, organized, and welcoming front desk environment
• Supporting urgent care check-ins and assisting with Blue Springs Animal Control cases

We’re looking for someone who is:

• Energetic, dependable, and detail-oriented
• Passionate about helping people and caring for pets
• Comfortable working in a fast-paced, team-oriented environment
• Able to multitask and remain calm under pressure
• Experienced in customer service (veterinary or medical office experience is a plus!)
• AAHA-accredited for 24 years and committed to high-quality veterinary care
• We partner with local rescues and shelters, including Blue Springs Animal Control, to help give back to our community
• We offer General Practice and Urgent Care services, allowing our team to help a wide variety of patients and cases
• A culture built on teamwork, integrity, compassion, and growth
• Monthly lunch & learns and opportunities for continued education
• A supportive, fun-loving team that truly values its employees, clients, and patients

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.