Senior Customer Success - East
Listed on 2026-06-11
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Customer Service/HelpDesk
Technical Support, CRM System, HelpDesk/Support -
IT/Tech
Technical Support, CRM System, HelpDesk/Support
Overview
Location:
Remote (East Coast Preferred)
Company Stage:
Series A | High-Growth SaaS Startup
Reports to:
VP of Customer Success
About the Role
We’re looking for a high-impact Customer Success Manager (CSM) to own and grow a portfolio of customers across the East Coast. This is a critical, customer-facing role at a Series A company where you’ll help shape the CS function, drive adoption, and ensure our customers achieve measurable business outcomes.
As a trusted advisor, you’ll work closely with technical and executive stakeholders to deliver value, increase retention, and identify expansion opportunities. This is an ideal role for someone who thrives in fast-paced startup environments and enjoys building scalable processes while working directly with customers.
Responsibilities- Own and grow a portfolio of customers across the East Coast.
- Collaborate with technical and executive stakeholders to deliver value and drive adoption.
- Increase customer retention and identify expansion opportunities.
- Help shape the customer success function and build scalable processes in a fast-paced startup environment.
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