Accounts Assistant; AR​/AP

We're always looking to expand our team and are looking for individuals who share our vision and passion. Please drop us an email at  for applications.

The Customer Service Executive is primarily responsible for handling inbound and outbound calls, coordinating with customers for appointment booking, and liaising with various stakeholders such as clinics and healthcare centres. The role is expected to facilitate the smooth execution of a case by performing a range of operational and administrative duties.

• Obtain customer information by answering telephone calls professionally and responding to customer inquiries and complaints.
• Promptly attend to customer email and other inbound modes of communication set by the company.
• Research required information using available resources.
• Handle and resolve customer complaints regarding products and customer service problems.
• Provide customers with the organization’s service and product information.
• Identify, escalate priority issues and report to high-level management.
• Route inbound calls to the appropriate resources.
• Follow up on complicated customer calls where required and update the system.
• Complete call notes and call reports as necessary and update them in the system.
• Obtain and evaluate all relevant data to handle complaints and inquiries.
• Record details of comments, inquiries, complaints, and actions taken.
• Manage administration, communicate, and coordinate with internal departments.
• Perform other duties as assigned.
• Go the extra mile based on the company’s standards and provide excellent service and product knowledge.
• Multitask and support other departments with a teamwork mentality.
• Greet every customer with energy and enthusiasm.
• Demonstrate professionalism, patience, and a people-first attitude.

• Work a 8‑hour day shift (Day) with a 1‑hour break; 45 hours a week (including breaks). Night shift only when necessary.
• Experience in a call centre environment.
• Excellent command of spoken and written English.
• Ability to work closely with others.
• Working hours 8 am to 5 pm, including weekends and public holidays.
• Ability to communicate effectively in English;
  Mandarin and/or Cantonese is an added advantage.
• Must have own transport.
• Minimum SPM or equivalent.
• Willingness to commit to shift work and be based in Petaling Jaya, Selangor.