Solutions Center Representative

Our Mission

Welcome to Farmers & Merchants Bank and The Bank of Fayetteville. Our bank culture is driven by a Mission Statement to improve the well‑being and promote the success of our employees and customers by treating all with dignity, respect, and compassion. We envision being the best company our employees ever work for and the best bank our customers ever do business with as we continue serving unique communities across the State of Arkansas.

As a Solutions Center Representative, you serve as a dependable first point of contact for customers, helping ensure questions and concerns are resolved accurately and efficiently. This role supports strong customer satisfaction by applying bank guidelines and connecting customers to the right resources.

• Answering inbound customer calls and documenting interactions
• Using bank policies and procedures to address account and product inquiries
• Troubleshooting requests and concerns and routing calls when needed
• Maintaining a consistent, courteous service experience on every call

• High school diploma or GED
• Preferred: at least 7 months of related experience/training (or an equivalent combination of education and experience)
• Clear communication, attention to detail, and steady follow-through

Your day runs Monday-Friday from 8:00 a.m. to 5:00 p.m., with 1-2 Saturdays per month from 9:00 a.m. to noon. You’ll work through a steady call queue, shifting between quick answers and more involved customer conversations. Throughout the day, you’ll reference procedures, keep notes current, and coordinate handoffs so customers receive timely follow-up. With work‑from‑home flexibility, you’ll rely on a structured routine, clear communication, and consistent focus to keep service quality high from the first call to the last.

This full‑time role includes Medical, Dental, and Vision coverage, plus a 401(k) plan and Life Insurance. You’ll also have access to a Health Savings Account (HSA) and Flexible Spending Account (FSA), along with Paid Time Off and a Competitive Salary.

Stuttgart, Fayetteville, Jonesboro, Mountain Home, Pocahontas. Remote available if close to one of our branches.