Receptionist - State Farm Agent Team Member

Front Desk Coordinator / Customer Experience Representative

Full Time in Highland, AR

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Bonus based on performance
• Dental insurance

This is a licensing‑contingent position. Candidates must be willing to obtain an Arkansas Property & Casualty insurance license. Licensing is not required prior to starting. You’ll begin training immediately while working toward your license, and we provide full study materials, coaching, and support throughout the licensing process.

• Welcome customers with a warm, friendly, and professional attitude.
• Answer incoming calls and direct customers to the appropriate team members.
• Schedule appointments and coordinate daily office communications.
• Assist customers with payments, policy questions, and general service requests.
• Maintain accurate customer records and assist with administrative tasks.
• Follow up with customers to ensure an outstanding service experience.
• Identify opportunities to connect customers with additional insurance solutions and introduce them to the appropriate team member.
• Support the agency in delivering exceptional customer service every day.

• Outstanding customer service and communication skills.
• A positive, outgoing personality with a passion for helping people.
• Strong organizational skills and attention to detail.
• Ability to multitask while maintaining a welcoming and professional demeanor.
• Comfortable having customer conversations and identifying opportunities to support the sales team.
• Previous receptionist, hospitality, retail, banking, or customer service experience is preferred.
• Basic computer proficiency, including Microsoft Office and CRM systems.

• Competitive compensation.
• Paid training and full licensing support.
• A supportive, team‑oriented work environment.
• Ongoing coaching and professional development.
• Career advancement opportunities within a growing State Farm agency.

Compensation $45,000.00 - $65,000.00 per year

Mike Watson State Farm is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including ADEA and EEOC guidelines. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.