Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist - State Farm Agent Team Member

Full Time in Highland - AR

• Health insurance
• Opportunity for advancement
• 401(k) matching
• Bonus based on performance

Mike Watson State Farm
Primary Office 1556 Highway 62/412, Highland, AR 72542
Additional Office 649

E. Main Street, Melbourne, AR 72556
Full-Time | In-Office

Mike Watson State Farm is looking for a warm, outgoing, and customer-focused Front Desk Coordinator to serve as the face of our agency. This is much more than a receptionist role—you're the first impression for every customer who walks through our doors or calls our office.

We're looking for someone who genuinely enjoys helping people, thrives on creating exceptional customer experiences, and takes pride in making every interaction welcoming, professional, and memorable. If you're positive, organized, and love building relationships, we'd love to meet you.

This is a licensing-contingent position. Candidates must be willing to obtain an Arkansas Property & Casualty insurance license. Licensing is not required prior to applying, and you'll begin training while working toward your license. We provide study materials, coaching, and full support throughout the licensing process.

• Welcome every customer with a friendly, professional, and positive attitude.
• Answer incoming calls and direct customers to the appropriate team member.
• Schedule appointments and manage front desk operations.
• Assist customers with basic policy questions, payments, and service requests.
• Support policy renewals, account updates, and customer follow-up.
• Build strong relationships that create loyal, lifelong customers.
• Maintain accurate customer records and assist with daily office operations.
• Work closely with the agency team to deliver an outstanding customer experience.

• Exceptional customer service and people skills.
• A warm, friendly, and professional personality.
• Strong communication and active listening abilities.
• Organized, detail-oriented, and dependable.
• Comfortable learning new technology and office systems.
• Previous receptionist, hospitality, retail, banking, or customer service experience is a plus.
• A desire to grow into a licensed insurance professional.

• Paid training and full licensing support.
• A welcoming, family-oriented team environment.
• Ongoing coaching and professional development.
• Opportunities for career advancement within a growing State Farm agency.
• Competitive salary.

If you enjoy helping people, love creating positive first impressions, and want to build a long-term career with a respected local agency, apply today to join Mike Watson State Farm.

Mike Watson State Farm is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including ADEA and EEOC guidelines. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.

Compensation $45,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.