Student Support Specialist Adult Education

++TEMPORARY/PART-TIME++

ADULT EDUCATION STUDENT SUPPORT SPECIALIST

Number of Openings
: 1

Employee Classification
:
Non-Exempt

Institution
:
Cleveland State Community College

Department
:
Adult Education

Campus Location
:
Cleveland, TN

Salary Range
: $18.00 hr

Position Status
:
Part-Time Temporary /
* Not to exceed 25 hours/week

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service.

We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants:

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following:

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience.

++JOB SUMMARY++

The Adult Education Student Support Specialist provides comprehensive support to adult learners across the college’s five-county service area. The position promotes student success by identifying barriers, connecting students with resources, and providing individualized guidance and support. The Specialist works collaboratively with instructors, staff, and community partners to support student engagement, retention, persistence, and completion.

** The Adult Education Program is a grant-funded initiative; therefore, employment is contingent upon the terms and duration of the grant contract. Employment is not guaranteed and may be terminated at the College’s discretion. All employees are required to review, sign, and adhere to the terms outlined in their employment contract.

++ESSENTIAL JOB FUNCTIONS++

Student Support (45%)

• Provide individualized guidance and support throughout the enrollment, instructional, and completion process, including orientation, intake, registration, goal setting, scheduling, and navigation of Adult Education services.
• Establish positive relationships with students, monitor attendance and progress, and provide timely communication and referrals to promote engagement, persistence, retention, and completion.
• Respond to student inquiries and collaborate with instructors, staff, and community partners to coordinate services and address student needs.

Records & Compliance (35%)

• Maintain confidential student records, files, testing documentation, and program data in accordance with federal, state, institutional, and program requirements.
• Administer and proctor standardized assessments and official practice exams in accordance with established policies and procedures.
• Assist with program reporting and ensure required documentation is complete, accurate, and current.

Program Operations (15%)

• Coordinate student appointments, orientations, testing sessions, and other program activities; provide office management coverage as needed.
• Support recruitment, community outreach, special events, and other activities that increase awareness and participation in Adult Education services.

Additional Support Duties (5%)

• Perform other duties as assigned.

++EQUIPMENT++

Work activities routinely involve the use of standard office equipment, including computers, printers, copiers, scanners, telephones, and other related devices. Employees are expected to perform tasks such as data entry, document preparation, email communication, and report generation using these tools.

++KNOWLEDGE, SKILLS AND RESPONSIBILITIES++

• Strong communication and interpersonal skills to interact professionally with students, faculty, staff, and external stakeholders.
• Microsoft Office applications (e.g., Word, Excel, PowerPoint, Outlook, etc.). to create documents, manage data, prepare reports, and support daily operations, as needed.
• Ability to learn data system and related record-keeping procedures to ensure accurate documentation, compliance, and tracking of student progress.
• Knowledge of the Test of Adult Basic Education (TABE), Observed Performance Test (OPT), Adult Education policies and procedures, and student assessment processes, with the ability to administer assessments, maintain accurate testing records, support student placement, and ensure compliance with program and testing requirements.
• Ability to organize, plan, and manage multiple tasks effectively while meeting deadlines, working independently with minimal supervision, and…