Service Writer

## Service Writer Apply locations:
Grady, ARtime type:
Full time posted on:
Posted Todayjob requisition :
JR596

Join the Greenway team and join a work environment that encourages growth, offers educational opportunities and competitive benefits. We are a team of hardworking individuals who have a common goal of serving exceptional customer experience while creating an enjoyable work environment.
** Job Description
**** Responsibilities
* ** Fields internal and external customer inquiries to the Service Department
* Assist in all loading and unloading of customer equipment
* Follows a check in /check out process for all customer units
* Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
* Assists in Logistics of Trucking/ Washing/ etc. as directed
* Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
* Completes all factory shipping verification for shortages and equipment condition at the time of delivery
* Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
* Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
* Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
* Updates customer profiles using equipment, hours, or other information from the customer work order
* Maintains service accessories and supplies charges within the budgeted expenses
* May prepare Service Technician time management reports each day for reporting
* Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
* May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
* Maintains a clean work area and performs work in a neat and orderly fashion
* Follows all safety rules and regulations in performing work assignments
* Maintains knowledge of John Deere and competitive products
** Qualifications
* ** Experience with basic computer and accounting functions
* Experience analyzing and interpreting basic internal reports
* Experience working cooperatively in a team environment
* Experience communicating effectively

Help us continue to meet our two Guiding Principles of Building a Sustainable Business while providing an Exceptional Customer Experience.
* It is the policy of Greenway not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
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