Ticket Writer

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Front Line – Pine Bluff, AR, US

Responsible for efficiently accepting sports wagers and redeeming guest tickets, ensuring proper gaming procedures are being followed.

Adhere to all company and departmental policies, practices and procedures.

Contribute to a safe work environment through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.

Maintain a professional departmental, company and community reputation.

• Write, verify and make payments on tickets for race and sports wagers.
• Accurately maintain and balance cash till drawer.
• Explain wagering information to guests.
• Maintain a good understanding of the major sporting events.
• Follow procedures for reporting any irregular wagering activity or behavior.
• Greet guests in a positive, friendly manner.
• Check stock and replace Sports book kiosk paper rolls as needed.
• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
• Maintain stations with supplies; keep all stations neat and clean.
• Maintain the highest degree of confidentiality including guests and fellow associates’ information.
• Accept deposits and make withdrawal payments for guests for online gaming accounts.
• Provide guests with general knowledge of the online gaming platform.
• Attend all meetings and complete all training as required.
• Compliance with all AML, CTR, Title 31 Regulations including actively monitoring and enforcing adherence to Anti‑Money Laundering (AML) laws, specifically focusing on the requirements outlined in the Bank Secrecy Act (BSA) – also known as “Title 31” – collecting information for filing of Currency Transaction Reports (CTRs) and identifying and reporting suspicious activity.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not an exhaustive list of all duties, responsibilities, and skills required.

Age and Gaming: 21 years of age or above. Must be able to obtain and maintain a gaming license issued by the Arkansas Gaming Commission.

Education and/or

Experience:

High School diploma or GED is required. Ability to perform 10‑key by touch. Previous money‑handling experience is required (preferably in the field of banking).

Testing:
Must score .85 on the Basic Math Test. Must take the required testing identified for this position.

Special

Qualifications:

Must possess outstanding communication skills both oral and written. Must be able to work unsupervised, while working efficiently and correctly. Must be professional in appearance and attitude.

Language

Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or associates.

Mathematical

Skills:

Ability to work with probability and statistical inference concepts. Apply fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Moderate physical ability such as lifting or maneuvering at least 25 pounds, walking or standing for 100% of the assigned shift. Bending, kneeling, stooping, pushing and pulling may be required throughout the shift.

The noise level in the work environment is loud. When on the casino floor or other designated areas may be subjected to tobacco smoke, bright lights, and dust.

The position will regularly include early morning, evening, weekend shifts and holidays as assigned, including training and/or meetings.

This…