FINRA Series or Licensed Support Representative

We are seeking a customer-focused FINRA Series 6 or 7 Licensed Support Representative to provide service and support to clients with investment and retirement accounts.

• Provide customer service to clients regarding investment and retirement products, including mutual funds, variable annuities, brokerage accounts, and related financial service offerings.
• Respond to inbound calls and inquiries regarding account balances, transactions, distributions, transfers, and general account servicing.
• Research and resolve client requests related to account activity, trade status, account features, and servicing procedures.
• Process transactions such as fund transfers, distributions, and account updates, ensuring compliance with company policies and FINRA regulations.
• Escalate complex issues and route requests for account changes or documentation to the appropriate departments.
• Efficiently navigate multiple internal systems to access client information and provide accurate and timely responses.
• Maintain and strengthen relationships between clients and financial advisors by delivering professional, compliant, and high-quality service.
• Support special campaigns, client outreach initiatives, and operational requests when needed.
• Consistently demonstrate strong communication, regulatory awareness, and a commitment to service quality while meeting call center performance metrics.

• High School Diploma required (verification will be requested during the background check).
• Active FINRA Series 6 or Series 7 license required.
• 1–2 years of experience in financial services, investment servicing, or brokerage operations.
• Prior call center or high-volume client service experience preferred.
• Basic understanding of investment products, retirement accounts, and securities regulations.
• Excellent verbal and written communication skills.
• Strong telephone etiquette, reliable attendance, and commitment to meeting performance and call metrics.
• Strong listening skills with the ability to clearly explain financial information and solutions to clients.
• Ability to work in a fast‑paced, regulated financial services environment.
• Proven ability to collaborate effectively within a team.
• Strong organizational, problem‑solving, and analytical skills.
• Ability to manage stress and maintain performance under pressure.
• Strong computer proficiency and ability to navigate multiple systems simultaneously.
• Basic math and analytical capabilities.

5–6 weeks of training Monday – Friday. Typically 8:00AM – 4:30/5:00PM CST.

Monday – Friday. Core business hours between 7:30AM – 5:00PM CST (8‑hour shift within these hours).

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job‑related knowledge, skills, competencies, as well as contract‑specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $36,700 - $68,200.

• Health, dental, and vision insurance coverage
• Employee wellness
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off

If you are an applicant from the United States, Guam, or Puerto Rico, DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify.

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note:

DXC will respond only to requests for accommodations due to a disability.