Collection Representative II

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose:
We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Collection Representative II utilizes various collection strategies and methodologies to contact consumers and negotiate payment in full, settle the account or establish payment arrangements on delinquent debt. This role manages a complete portfolio of charged-off accounts with principal balances of $2,501 and greater , requiring effective negotiation skills and strict compliance with all regulatory and company policies. The representative must have a solid understanding of credit bureau reporting (C ) and leverage it in skip tracing efforts when appropriate, while also identifying resources to assist members in resolving their obligations and can incorporate that into their discussion.

This position offers hourly base pay and is also eligible for commission based on collections performance.

Day in the Life:

Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts.

Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater.

Utilize various collection strategies and skip tracing techniques to locate right parties when necessary.

Apply knowledge of credit bureau reporting (C ) to support skip tracing efforts and incorporate C  insights into member discussions.

Identify and provide resources to assist members in resolving their obligations.

Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections.

Establish and maintain payment arrangements consistent with company standards.

Dorm, close, and make recommendations on accounts in line with established guidelines.

Make second voice calls as necessary to assist other collectors.

Follow up on specific accounts that meet department criteria to ensure all work has been completed.

Evaluate accounts where resolution is not possible and recommend for further review when appropriate.

Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges.

Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies.

Accurately and promptly document all account activity.

Perform other duties as assigned.

Qualifications:

Minimum (1) year collections or sales experience preferred

Education:

High school education or GED equivalent

About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.

Learn more about our commitment to Diversity, Equity, and Inclusion HERE !

Pay Equity $15.87 - $19.81

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

Competitive wages

Medical with telemedicine

Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO)
Maternity, Parental, Family Care Community Volunteer Time Off
12 Paid Holidays Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions

Flexible Spending Accounts (FSA)
Supplemental Insurance Mental Health and Well-being:
Employee Assistance Program (EAP)
Tuition Reimbursement Wellness program

Benefits are…