Collection Specialist

The Collection Specialist I assists in maintaining a financially sound loan portfolio for the bank by making initial contact with delinquent customers to set up payment arrangements or settlements.

• Manages outbound and inbound calls to resolve delinquent non-real estate accounts and determine reason for delinquency
• Processes, distributes, and posts consumer loan payments
• Completes file maintenance on consumer loans
• Processes telephone payments to corporate office for reconciliation
• Counsels customers concerning financial obligations and offers suggestions and alternatives
• Logs accurate notes of account status and collection efforts in the bank’s system of record
• May be required to work hours outside of the typical 8-5 workday for collection efforts
• Ensures that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures, including completion of required compliance training
• Performs other duties and responsibilities as assigned

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to read, analyze and interpret financial reports and/or legal documents
• Ability to write simple correspondence
• Education and/or
  
  Experience:
  
  HS Diploma/GED, No experience required
• Computer
  
  Skills:
  
  MS Word, Outlook, Excel, Jack Henry Platform
• Must possess excellent telephone and customer service skills
• Must have good oral and written communication skills
• Must be proficient in Microsoft Office products
• Must maintain punctual and regular attendance
• Must present a friendly, professional image and conduct
• Skills Training:
  Communication, Professional Telephone Skills, Customer Service, Critical Thinking

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.