Senior Mortgage Loan Servicer

Description

First Farmers Bank & Trust has been proudly serving families, farms, and businesses since 1885, building relationships rooted in trust and community. With over 140 years of experience, we’ve grown to become one of the largest community banks in Indiana and Illinois, offering a full range of financial services—from personal and business banking to agricultural lending and mortgage solutions.

Our mission is simple: deliver personalized financial services while fostering strong relationships that help our communities thrive. We believe in combining today’s digital banking convenience with the traditional values of integrity, perseverance, and customer care.

With 37 branches in Indiana and Illinois, we remain deeply committed to the communities we serve. Through initiatives like financial education programs, scholarships, volunteerism, and local partnerships, we invest in what matters most—people.

At First Farmers, we also invest in our employees. We offer competitive benefits, opportunities for professional growth, and a culture that values collaboration and community engagement. When you join our team, you’re not just starting a job—you’re joining a company built on heart and grit.

Serve as the lead mortgage loan servicing subject matter expert and a key operational leader within the Loan Servicing Department. Provide day-to-day guidance, training, workflow coordination, and technical support to commercial and agricultural servicing staff while performing advanced servicing functions. Act as the primary resource for complex servicing matters, assist with quality control activities, and serve as a backup to the Loan Servicing Manager.

While employees continue to report directly to the Loan Servicing Manager, the Senior Mortgage Loan Servicer provides operational leadership and helps ensure departmental goals are achieved.

• Serve as the department’s primary mortgage servicing subject matter expert
• Assist with workflow management and prioritization of staff
• Coordinate team coverage during employee absences
• Assis with onboarding and cross-training efforts
• Help maintain departmental procedures and job aids
• Act as the backup to the Loan Servicing Manager
• Ensure critical month-end and investor deadlines are completed
• Escalate compliance, audit, customer, and personnel matters to the Loan Servicing Manager and/or senior management when appropriate
• Identify areas for process improvement

• Administer complex mortgage servicing transactions
• Oversee escrow administration and escrow analysis actives
• Review mortgage modifications
• Support delinquency and loss mitigation servicing activities
• Manage complex investor servicing requirements
• Resolve escalated customer servicing issues
• Ensure compliance with investor and regulatory requirements
• Assist with Freddie Mac servicing requirements
• Assist with FHLB participation servicing requirements
• Support investor reporting and reconciliation processes
• Review investor exception items and servicing corrections
• Assist with audit and examination requests
• All other job duties as assigned

* The company reserves the right to modify duties and responsibilities over time as needed.

• High school diploma or equivalent
• Experience working with loans, lending, and/or loan servicing
• Strong understanding of escrow administration, investor servicing, Freddie Mac servicing, and FHLB servicing
• Demonstrated leadership, mentoring, and communication skills
• Ability to assist in training,…