Health Information Specialist

Health Information Specialist I

6790 Pine Bluff, AR
• Full-time regular

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible, and actionable, we provide critical data solutions for organizations across the healthcare ecosystem—including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavante specialists are building the future of how data is connected and used to improve health.

This is an entry level position responsible for processing all release of information (ROI), specifically medical record requests, in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associates must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

• Full Time:
  Mon-Fri 8:00am-4:30pm CST
• Handling patient walk‑ins and assisting with requests in a professional and compliant manner
• Processing Release of Information (ROI) requests, ensuring accuracy and adherence to privacy regulations, and completing digital fulfillment of medical records.
• Ability to work in a high‑volume environment.
• Documenting information in multiple platforms using two computer monitors.
• Proficient in Microsoft Office (including Word and Excel)

• Knowledge of HIPAA and medical terminology
• Familiar with different EHR and Billing Systems
• Experience working with subpoenas

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
• Company equipment will be provided (including computer, monitor, virtual phone, etc.)
• Full benefits: PTO, health, vision and dental insurance, 401(k) savings plan and tuition assistance

• Receive and process requests for patient health information in accordance with company and facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of company and facility software.
• Adhere to the company’s and customer facilities code of conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as required.
• Consistently apply medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Safeguard patient records and ensure compliance with HIPAA standards.
• Prepare new patient charts, gathering documents and information from paper sources and/or electronic health records.
• Ensure medical records are assembled in standard order and are accurate and complete.
• Create digital images of paperwork to be stored in the electronic medical record.
• Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answer inbound/outbound calls.
• Assist with patient walk‑ins.
• Assist with administrative duties such as handling faxes, opening mail, and data entry.
• Meet productivity expectations as outlined at the specific site.
• Schedule pick‑ups.
• Other duties as assigned.

• High School Diploma or GED.
• Ability to commute between locations as needed.
• Willingness to work overtime during peak seasons when required.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
• Professional verbal and written communication skills in English.
• Detail and quality oriented regarding accurate and compliant medical record information.
• Strong data entry skills.
• Ability to work with minimum supervision, responding to changing priorities and role needs.
• Organize and manage multiple tasks.
• Respond quickly in a fast‑paced environment.

• Experience in a healthcare environment.
• Previous…