Banquet Server – On Call

JOB SUMMARY

The Banquet Server is responsible for providing exceptional service during banquet events and ensuring proper set up and break down of event spaces This role operates on an on call basis and will be scheduled as business demands require Scheduling will vary and regular hours are not guaranteed This role requires adherence to Saracen Casino Resorts policies and procedures as well as maintaining the highest standards of hospitality and service Will report to Banquet & In Room Dining Manager

Provide outstanding customer service to all patrons communicating in a pleasant friendly and professional manner

Set up banquet rooms and event spaces according to event specifications and standards

Serve food and beverages to guests during banquet events ensuring accuracy and quality of orders

Maintain cleanliness and organization of event spaces including set up and break down of tables chairs and service stations

Adhere to regulatory departmental and company policies in an ethical manner

Ensure the highest degree of customer satisfaction during events

Assist in inventory management by reporting shortages of banquet supplies

Collaborate with kitchen staff and other team members to ensure efficient service delivery

Address and resolve any guest concerns or complaints promptly and professionally

Attend all necessary training meetings

Assist in other projects as directed by the Banquet and In Room Dining Ops Manager Duties responsibilities requirements and expectations pertaining to this job are subject to change as needed Hours are determined by a 24 hour schedule

Outstanding example of and a credit to Saracen Casino Resort

The requirements listed below are representative of the knowledge skill andor ability required To perform this job successfully an individual must be able to perform each of the essential duties and responsibilities satisfactorily Must be a minimum of 18 years of age or older upon employment

High school diploma or equivalent experience required

Previous experience in banquet service or event set up preferably in a hotel or casino environment

Must have a professional appearance and be a team player

Must present a well groomed and professional appearance

Must possess excellent communication skills

Must be able to read write speak and understand English Must be able to respond to visual and oral cues Ability to resolve problemsconflicts in a diplomatic and tactful manner

Must be able to be approved for and maintain a valid gaming license

Must be available to work nights weekends and holidays as required

Employment is contingent upon a favorable outcome of a background investigation and drug screening

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Must be physically mobile with reasonable accommodation and be able to maneuver in all areas of the casino

Must be able to tolerate areas containing secondary smoke high noise levels bright lights and dust

Must be able to lift and carry up to 25 pounds

Must be able to bend reach kneel twist and grip items while working

Manual dexterity and coordination to operate office equipment including telephones and computers

Ability to operate in mentally and physically stressful situations

Maintain physical stamina and proper mental attitude to work under pressure in a fast paced casino environment and effectively deal with customers management employees and members of the business community in all situations

Each employee shall comply with occupational safety and health standards and all rules regulations and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct Heres a breakdown of what this means Compliance with Standards Employees must follow the occupational safety and health standards established by OSHA These standards are designed to protect workers from various hazards in the workplace

Adherence to Rules and Regulations Employees are also required to comply with any rules regulations and orders issued under the OSH Act This includes following specific procedures and safety practices that are put in place to mitigate risks

Personal Conduct The clause emphasizes that employees own actions and conduct must align with safety standards This means that workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others

This position is classified as a safety sensitive position under applicable laws and regulations The role requires heightened awareness and the ability to perform job duties safely and effectively as it involves tasks that could impact on the health and safety of…