Sr. IT Manager at Huntington Convention Center of Cleveland

Responsibilities

• Lead the planning, implementation, maintenance, and support of all convention center technology infrastructure, including networks, servers, wireless systems, telecommunications, cybersecurity, digital signage, and end‑user systems.
• Provide leadership, direction, and mentorship to the IT team by fostering a collaborative, service‑oriented culture focused on operational excellence, professional development, accountability, and continuous improvement.
• Oversee IT operations supporting conventions, trade shows, live events, meetings, ticketing platforms, and guest‑facing technologies to ensure exceptional service delivery.
• Manage enterprise network environments including LAN/WAN, Wi‑Fi, fiber connectivity, VLANs, firewalls, VPNs, and internet services for exhibitors, vendors, staff, and guests.
• Direct cybersecurity initiatives including access controls, vulnerability management, endpoint protection, incident response, backup and disaster recovery strategies, and compliance with organizational security standards.
• Manage special projects as assigned by the Assistant General Manager and/or General Manager.
• Collaborate with all convention center departments to deliver technology solutions that meet operational and event‑specific requirements.
• Ensure high availability and performance of mission‑critical systems including POS systems, digital displays, security systems, surveillance integrations, VoIP platforms, and building technology interfaces.
• Develop and manage IT operating budgets, capital improvement projects, vendor relationships, contracts, software licensing, and technology procurement activities.
• Lead IT staff recruitment, supervision, scheduling, training, performance management, and professional development initiatives.
• Establish and maintain IT policies, procedures, documentation, operational standards, and business continuity/disaster recovery plans.
• Coordinate with third‑party service providers, internet carriers, managed service partners, and technology vendors to support venue operations and large‑scale events.
• Monitor system performance, troubleshoot escalated technical issues, and ensure timely resolution of operational incidents.
• Plan and execute infrastructure upgrades, technology refreshes, and modernization initiatives aligned with organizational goals and future event requirements.
• Support hybrid and live‑streaming event technologies including conferencing platforms, broadcast connectivity, and digital collaboration tools.
• Maintain compliance with applicable data privacy, payment processing, and cybersecurity regulations and standards.
• Provide on‑site leadership and technical support during major events, including evenings, weekends, and holidays as required.
• Analyze operational metrics and prepare reports related to system performance, cybersecurity posture, service delivery, and technology utilization.
• Evaluate and implement emerging technologies that enhance guest experience, operational efficiency, and event capabilities.
• Oversee structured cabling and telecommunications infrastructure throughout the facility.
• Manage relationships with municipal agencies, public safety departments, and emergency response partners regarding technology systems and event operations.
• Support smart‑building technologies including HVAC integrations, access control systems, surveillance systems, IoT devices, lighting controls, and energy management platforms.
• Coordinate temporary exhibitor network deployments and premium bandwidth services for conventions and trade shows.
• Develop and maintain protocols governing staff technology usage and acceptable use standards.
• Serve as liaison with internal and corporate IT departments regarding network infrastructure, enterprise applications, and systems support.
• Develop reports and dashboards to support operational analysis and business decision‑making.
• Support technology‑related marketing initiatives, presentations, and business development projects.
• Provide staff training and guidance on Microsoft Office and other enterprise productivity platforms.
• Identify and implement software and hardware solutions that improve operational efficiency and productivity.
• Perform…