Tech Support Analyst
Listed on 2026-06-04
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IT/Tech
IT Support, Technical Support, HelpDesk/Support
Tech Support Analyst
Location:
Harlingen, TX. Onsite with 25‑50% travel. Must own transportation and be willing to travel to multiple clinics in the area when needed. Candidates must be on direct payroll; no subcontracting layers are allowed.
6‑month contract only. Cost of travel is already included in the rate.
ITIL CERTs preferred. 3‑5 years in IT.
Desktop Services is requesting one contractor position to support daily desktop technical support and clinic acquisitions in the RGV market. This role temporarily fills an open position while ongoing clinic projects are in progress.
As a Tech Support Analyst, you will work as part of a dynamic team involved with hardware installation and issue resolution for internal and external customers across skill levels.
Responsibilities- Assist with new hires and acquisitions.
- Follow all escalation procedures per the service level agreement.
- Use a remote control tool to assist end users.
- Document each call accurately in the incident management tracking tool.
- Anticipate customer needs and proactively identify solutions.
- Plan, prioritize, organize, and complete work to meet established objectives.
- ITIL
- Service Desk, ITSM
- Hardware deployment and maintenance
- Troubleshooting
- Driving license and own vehicle
- Communication skills with non‑IT people
- Ability to work autonomously
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