ITSM Service Delivery Leader
Job in
Pine Bluff, Jefferson County, Arkansas, 71603, USA
Listed on 2026-06-04
Listing for:
First Orion
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Support, Systems Administrator
Job Description & How to Apply Below
First Orion is seeking an ITSM Service Manager in Arkansas to maintain and support IT Service Management solutions. You will oversee core ITSM processes, ensuring efficiency and SLA adherence while supporting incident escalations and producing RCA documentation.
The ideal candidate has a strong expertise in ITIL and ITSM processes, as well as proficiency with monitoring tools like AWS Cloud Watch and Service Now. Benefits include a competitive package, open PTO, and flexible work arrangements to support health and wellness.
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