Sr. Operations and Support Analyst-Workday Specialist

What We Can Achieve Together:

The Sr. Operations & Support Analyst leads, manages and analysis all aspects of mid-level complex IT product/service to optimize organizations efficiency.

The Sr. Operations & Support Analyst is responsible for day‑to‑day support, operations, and improvements for applications in the Corporate Systems portfolio, including their integrations with other systems. This role provides technical support, gathers and documents business requirements, improves support and enhancement processes, and designs and implements application configuration solutions to meet business needs. The analyst reviews system releases to understand and manage their impact on existing processes and configurations.

They act as an escalation point for complex support issues and work directly with application vendors and vendor support teams when needed. They monitor system reliability, availability, performance, and recovery, and proactively report any issues or unexpected behavior to IT management.

The role tracks and reports on key support and operations metrics. The analyst works closely with other IT teams to complete system upgrades, customizations, and configuration changes, ensuring all work follows established IT processes and standards. They contribute to the design, vendor selection, implementation, and ongoing management of multiple complex systems or projects.

The analyst participates in vendor meetings, stays informed about product roadmaps, and keeps up with new features or trends that may benefit or impact the organization. Using data and analysis, they recommend system improvements when appropriate. They also create and maintain system documentation, including both user guides and technical documentation.

RESPONSIBILITIES & SCOPE Responsible for day-to-day support, operations, and continuous improvement of applications within the Corporate Systems portfolio, including system integrations, with a particular emphasis on supporting Workday Provides technical application support and serves as an escalation point for complex support issues

Work in lateral teams to provide guidance and specific expertise to business teams on products/systems

Knowledgeable about the strategies, goals, actions and work processes of the business/system/service/operations s/he works with.

Conducts analysis of business or technical user needs, documenting requirements and develop system specification.

Reviews system releases to understand and manage impacts on existing processes and configurations

Tracks, analyzes, and reports key support and operations metrics

Act as a liaison between IT and end users to ensure technical compatibility and satisfaction.

Perform regular security monitoring.

Ability to adapt and/or modify processes in response to changing circumstances.

Well versed in specific industry best practices, and an ability to adapt them to TNC’s organization.

Research and recommend innovative and automated approaches for IT tasks.

Writing and maintaining detailed systems documentation, including user manuals and technical manuals.

Translate user/or systems requirements into functional technical specification.

Establish control policies in accordance with best practices and defining benchmarks and measures.

Ensure proper coordination and collaboration with other teams.

Willing to travel and work flexible long hours and on the weekend.

Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.

We’re Looking for You:

Are you looking for work you can believe in? At TNC we strive to embody a philosophy of Work that You Can Believe in where you can feel like you are making a difference every day. We’re looking for someone with strong experience with IT support, particularly supporting the Workday ERP.This is an exciting opportunity to contribute to the ongoing mission of conservation by being a part of our BU!

The ideal candidate will have all or some of the qualifications. If you don’t have all of them, please apply anyway and tell us about your skills and experience:

Proven experience planning and executing cross-functional projects, including system evaluations and…