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L1 Technical Support
Job in
Pine Bluff, Jefferson County, Arkansas, 71601, USA
Listed on 2026-06-04
Listing for:
Premier Inn Hotels LLC (UAE)
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***
JOB TITLE:
L1 Technical Support
Working Hours:
TBD (usually US hrs | Night shift)
- Provide end user technical support as needed from tickets received by phone, email, or customer portal
- Escalate tickets to tier 2 and tier 3 support technicians as needed
- Understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems
- Workstation imaging
- Virus/Malware removal
- Maintain and update documentation
- 1-2 years providing IT support to end-users
- Experience with MSP
- Experience with administration of Office 365 and Office product suite
- Experience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologies
- Understanding of VoIP technologies, administration, and troubleshooting
- Knowledge of SaaS based products, and management of customer licenses
- Excellent communication skills both written and verbal
- Resourceful, and able to take initiative in a dynamic environment
- Currently, hold or be willing and able to obtain the following certifications within the designated time frame after onboarding:
- ITIL Foundation
- CompTIA A+
- CompTIA Net+
- CompTIA Security+
- Help desk: 3 years (Preferred)
- Windows: 3 years (Preferred)
- Administering Office 365: 3 years (Required)
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