Director, Enterprise AI Enablement

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.

Own and drive enterprise‑wide AI enablement across Foundever’s corporate functions.

Translate Foundever’s AI strategy into practical, scalable, and value‑driven use cases for HR, Finance, Legal, and other functions.

Accelerate AI adoption, productivity, and employee experience while ensuring security, compliance, and responsible AI practices.

Act as a central orchestrator for all corporate functions, IT, Data, Security, and AI product teams.

• Define and execute the Enterprise AI Enablement roadmap for corporate functions (HR, Finance, Legal, Procurement, IT, Marketing, etc.).
• Identify, prioritize, and structure high‑impact AI and automation opportunities.
• Ensure alignment with Foundever’s business strategy, digital transformation agenda, and AI governance.
• Establish clear value tracking (productivity, quality, cost, risk mitigation).
• Partner with corporate leaders to redesign processes, not just automate tasks.
• Drive the deployment of GenAI, automation, and AI copilots embedded into daily workflows.
• Ensure use cases are scalable, secure, reusable, and integrated with our enterprise platforms.
• Drive AI adoption at scale through change management, communication, and training.
• Build AI literacy across corporate teams and leadership.
• Define best practices, playbooks, and standards for internal AI usage.
• Promote a culture of experimentation and continuous improvement.
• Serve as the primary owner for internal AI enablement across corporate functions.
• Partner closely with IT, Data, Security, Legal, Compliance, and Privacy teams.
• Contribute to AI governance frameworks (ethical AI, data usage, vendor selection, risk management).
• Provide executive‑level reporting and recommendations.
• Build and lead a cross‑functional high‑impact team (AI product owners, transformation leads, automation experts).
• Manage relationships with technology partners, platforms, and vendors.
• Leverage Foundever’s global scale to reuse and standardize AI solutions.

• Tangible productivity and efficiency gains across corporate functions.
• Adoption and usage of AI tools and solutions.
• Reduction in manual effort and process cycle times.
• Stakeholder satisfaction and business impact.
• Compliance with security, privacy, and governance standards.

• 10+ years in digital transformation, AI, automation, or enterprise technology.
• Strong understanding of GenAI, AI platforms, automation, and copilots.
• Experience working with corporate functions and senior stakeholders.
• Ability to operate in a global, matrixed organization.
• Pragmatic, execution‑oriented, and outcome‑focused mindset.

• Play a key role in shaping Foundever’s internal AI journey.
• Direct impact on employee experience and enterprise productivity.
• Strong alignment with Foundever’s human + AI operating model.
• Opportunity to scale AI from pilots to real, measurable enterprise value.