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Help Desk Manager- Mt. Laurel- Second Shift
Job in
Pine Bluff, Jefferson County, Arkansas, 71603, USA
Listed on 2026-06-04
Listing for:
Wachter, Inc.
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Position Overview
Wachter is looking for a Full time Help Desk Manager in Mt. Laurel, AR for the 2pm-11pm shift. The role oversees Help Desk Supervisors and support staff while driving operational excellence in a fast-paced, ISO-certified, ITIL-aligned environment.
Requirements- 5+ years of Help Desk, Service Desk, or Technical Support leadership experience
- Experience managing supervisors and high-volume support environments
- Strong understanding of incident management, escalation management, and service delivery operations
- Hands‑on experience with Service Now or comparable ITSM platforms
- Familiarity with ITIL frameworks and structured operational environments
- Strong communication, leadership, and organizational skills
- Ability to manage competing priorities in a fast-paced environment
- Experience with KPI reporting, SLA management, and operational analytics
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings
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