Senior Technical Lead

Junior JDE Application Support Engineer – Manufacturing Industry

Location:

USA (anywhere across USA)

Base pay range: $64,000.00/yr - $/yr

Provide technical assistance for JD Edwards Enterprise One, troubleshooting issues within manufacturing modules. The role includes Level 2 and Level 3 application support for users, onboarding and off‑boarding users, diagnosing and resolving problems, collaborating with other teams, and assisting with application updates and documentation. The role also involves helping to maintain system performance, analyzing application logs, and ensuring customer satisfaction through timely issue resolution.

• Troubleshooting:
  Provide application support by handling and resolving incidents and problems with the JDE application, particularly in manufacturing modules.
• Incident management:
  Log, track, and Escalate tickets, ensuring issues are resolved within service level agreements (SLAs).
• Root cause analysis:
  Perform root‑cause analysis for recurring issues and contribute to permanent fixes as part of Problem Management.
• Application support:
  Assist with software patches, updates, and deployments, and support testing and quality assurance processes.
• Handling user onboarding and off‑boarding tickets for JDE.
• Collaboration:
  
  Work with cross‑functional teams, including development and business users, to understand requirements and address system problems.
• Documentation:
  Create and maintain documentation for troubleshooting steps, technical specifications, and processes.
• Monitoring:
  Analyze application logs and system performance statistics to identify and resolve performance bottlenecks.

• A bachelor's degree in a related field such as Computer Science, Information Technology, or Engineering.
• 1‑3 years of experience and familiarity with JD Edwards Enterprise One; familiarity with its manufacturing modules is a plus.
• Familiarity with PL/SQL.
• Excellent analytical and problem‑solving skills to identify root causes and fix issues.
• Strong verbal and written communication skills to effectively collaborate with technical and non‑technical stakeholders.
• Teamwork:
  Ability to work independently and collaboratively in a fast‑paced environment.
• Experience with troubleshooting, root‑cause analysis, and implementing solutions.
• Knowledge of software support methodologies and bug‑tracking tools is a plus.

HCLTech is not the employer for this role. This work is contracted through a third‑party whose employees provide services to HCLTech and/or its clients.

Valid work authorization to work in the United States is required.

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Engineering and Information Technology

Industries: IT Services and IT Consulting