AI Architect - Agentic AI Platform & Trust Architecture

AI Architect - Agentic AI Platform & Trust Architecture (all genders)

Location: Remote or hybrid within one of the following countries:
Germany, Spain, Romania, Netherlands, Austria, UK, France

Contract: full time / indefinite

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.

Our solutions streamline all working capital‑related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we’ve built with a diverse global community.

Join us as we lead the future of finance automation!

Serrala is building an Agentic AI Execution Layer that becomes a trusted, auditable “system of action” across finance workflows (AR/AP/Payments & Cash).

The AI Software Architect will define the scalable, modular architecture for this platform—covering agent orchestration, RAG services, model gateway and routing, prompt/policy lifecycle, evaluation harnesses, and production‑grade observability/Fin Ops.

The role is anchored in Serrala’s operating model where the central AI team owns reusable AI infrastructure and services, while domain teams own outcomes and productization—enabled via “golden paths,” approved connectors, and governed autonomy.

• Architect the Serrala Agentic AI Platform (Reusable Services, Not One‑Offs)

  Define and evolve Serrala’s end‑to‑end AI platform architecture as reusable services: model gateway, prompt/policy registry, RAG services, orchestration patterns, evaluation harness, and platform SDKs.

  Ensure the platform supports the product vision of trusted autonomy by enabling agents to “predict–decide–act” with controls, rather than standalone copilots.

  Define orchestration patterns for controlled multi‑agent workflows (planner/executor/reviewer loops, state management, retries, escalation paths) that are robust in production.

  Standardize how agents use tools and data to execute workflows safely, with consistent interfaces and “approved skills/connectors” patterns.

  Drive architectural consistency so domain teams can build on the platform via Tiered engagement (self‑serve, enablement cohort, co‑delivery).

• Trust Architecture by Design (Guardrails, Approvals, Audit Trails)

  Design the “trust layer” architecture: policy‑as‑code constraints, approvals, segregation of duties, role‑based access, and safe defaults for high‑risk finance actions.

  Ensure everything is logged and auditable: inputs, retrieved context, outputs, tool calls, and executed steps – supporting customer and auditor expectations.

  Establish patterns for grounded answers via retrieval (data + docs) to reduce hallucinations in finance‑grade workflows.

• Observability, Evaluation & Fin Ops (Run It Like a Platform)

  Architect observability and monitoring patterns for agentic systems (tracing, quality signals, incident response hooks, reliability SLAs).

  Define evaluation strategy and harnesses (regression suites, grounding checks, safety checks) so agent behavior can be measured and improved continuously.

  Build cost controls and Fin Ops patterns into the architecture (quality/latency/cost dashboards; budget adherence; €/1k interactions).

• Integration Architecture for Serrala Products (SAP‑Embedded + SaaS)

  Define standard integration patterns that work across SAP embedded deployments and cloud‑native SaaS, without “rip‑and‑replace.”

  Ensure the platform offers “golden paths” and approved connectors aligned to ERP/SAP and cloud deployment realities.

  Enable secure, governed data access patterns for RAG and tool calling across Serrala systems and enterprise environments.

• Technical Leadership, Standards & Delivery Governance

  Provide architectural leadership: design reviews, reference implementations, platform roadmaps, and engineering standards to prevent fragmentation across teams.

  Define and enforce delivery readiness patterns (quality gates, API contracts, phased delivery plans) to move from PoCs to implementation‑ready assets.

  Partner…