Director of Learning and Development

ARMStrong

Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, Subro

IQ, and NEIS, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.

NEIS, LLC is seeking a Director of Learning and Development to oversee the learning and development processes while supporting the Premium Audit Operations team. Enhance training, mentoring, and support platforms to further technical advancement and improve audit quality. Implement best practices to ensure compliance and consistency, and foster enhanced synergies and team cohesion.

• Provide structure to enterprise-wide training & mentoring initiatives to support Premium Audit operations teams.
• Modify & enhance the audit training platform to provide more effective training, particularly for inexperienced employees.
• Review presentation and reinforcement methods to better support initial retention, individual topic reinforcement, and module-based (automated), self-paced learning.
• Consider revamping the curriculum, also creating separate tracks for experienced vs. inexperienced auditors.
• Develop “click-n-learn” videos/modules to drive sustainable automated training tools.
• Evaluate using an LMS to create/house training videos and track employee completion.
• Use enhanced training and mentoring to drive improved auditor retention rates.
• Assist with improving new hire production during first 6 months of employment.
• Assist the Training department with training sessions as needed to support business operations.
• Working with Recruiting/HR, use knowledge/insight to fine-tune candidate profiles, interviewing and hiring practices, and onboarding processes.
• Support ongoing individual auditor technical improvement, encouraging completion of APA and PAAS certifications. Develop annual goals for experienced and inexperienced auditors.
• Coordinate Review Mentoring and field ride-a-long initiatives to ensure uniformity and adherence to NEIS SOP. Work alongside Training and Management, personally engage in auditor mentoring to drive learning.
• Assist with ongoing updates to NEIS SOP, reinforcing field compliance. Include adherence to all NEIS standards, processes, and technical reference tools.
• Drive process improvement and lead ongoing development and learning initiatives. Become a thought leader within the organization, maintaining fresh perspective toward progressive learning, automation-assisted support, and AI integration.
• Provide Admin support to NEXUS audit software adoption and training, becoming a Subject Matter Expert.
• Assist with the development of audit process enhancements, including but not limited to the enhancement of a structured online web portal.
• Work with NEIS leadership to identify short-term and long-term goals that will help focus energy and resources on driving product innovation and maintaining market leadership.
• Work well with other functional groups at NEIS not under your control.
• Occasional travel may be required.

• 15+ years audit industry experience
• 10+ years management experience
• Prior training and/or mentoring experience
• Proven leadership, business oversight, and analytical skills
• Ability to identify inefficient processes, and create and implement effective solutions with limited resources
• Excellent communication, presentation and interpersonal skills

• Salary range is $90,000 - $110,000 per year (DOE) plus annual incentive bonus
• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy and 7 paid holidays
• Weekly pay
• Full-Time and Part-Time Positions available

We look forward to you joining the team!

ARMStrong Insurance Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.