Area Director, Operations

The Area Director, Operations provides strategic oversight and direct management of their designated area field-based operations leadership teams, emphasizing safety, service, and financial performance. The Director will provide a strategic vision to lead, direct, and support activities for their assigned area in accordance with Signature's standards, governmental agency, and/or airport authority policies and regulations, including health, safety/security, and environmental compliance, guest experience, line operations, P&L/KPI responsibility, building a performance-based culture with a focus on talent management and development, facilities management, business development/sales, airport, and community relations.

• Operates with a holistic understanding of Signature’s strategic pillars/values, base operations, and cross-functionality.

• Partners with location management, Regional VP, and Field Support Center to develop short-term and long-term go forward strategies to ward off business threats and capitalize on growth opportunities.

• Embodies Signature values by role modeling behaviors and business ethics in all dealings.

• Promotes and holds teams accountable for all expectations for each location and mentors MGM/GMs (Market General Managers/General Managers) on how to take action to improve KPI performance.

• Responds quickly to operational challenges and opportunities by making informed decisions grounded in business knowledge and company standards.

• Keeps current on market trends/data and competitor information and partners with MGM/GM and Field Support Center functions to execute the growth plan to increase market share and drive EBIDTA performance across their locations.

• Invests time with MGM/GMs on techniques and strategies to improve airport and community relations by meeting with local authorities, airport board members, airport management, governmental officials, and representatives of airlines and key customers, including regular check-ins during base visits at sites in their area to build strong working relationships and awareness of the needs of the community.

• Promotes Signature programs and products across all locations designed to generate additional revenue and customer loyalty.

• Delivers a consistent guest experience, assessing FBOs on guest service and performance in meeting brand expectations to build a hospitality guest-centric, performance-based culture.

• Empowers MGM/GMs to create a culture that promotes guest loyalty by creating a culture focused on increasing team member engagement levels.

• Responsible for talent review, succession planning, and local talent development programs, which includes identifying strong performers at all levels of the FBO operation, taking an active role in their development supported by HR resources, and actively addressing those who underperform in their area.

• Develops and coaches MGM/GMs as leaders, holding them accountable for executing Company strategy and ensuring team members have the resources, training, and tools they need to operate efficiently/safely.

• Cultivates strong relationships with Signature Field Support Center leaders to improve financial and operational performance, standards adherence, and organizational innovation.

• Builds a safety-first culture among their bases by communicating expectations, monitoring safety metrics to identify gaps, working with the MGM/GM to build and execute development plans/training, and reinforcing adherence to all SOPs.

• Conducts regular base visits to their locations, including using various checklists, audit tools and follow up processes to ensure their sites comply with all applicable safety, service, and brand standards.

• Ensures local procedures have been established for use in aircraft accidents, fires, or other emergencies in coordination with regional health/safety/security and environmental teams.

• Links operational performance and metrics to financial outcomes and communicates and shares key drivers, results, and action plans across their team to improve consistency and elevate performance.

• Embraces new procedures or initiatives, communicating how they benefit the team,…