Quality Manager

At Suzano, we believe innovation and sustainability go hand in hand. This union gives rise to a meaningful attitude: innovability, guiding us to think outside the box and tackle the challenges of the 21st century. We plant and grow trees, transform renewable raw material into innovative and sustainable bioproducts that are part of everyday life for over 2 billion people, including notebooks, diapers, biodegradable coffee cups, absorbent papers and sustainable packaging.

Suzano is expanding operations in the U.S. and is seeking an experienced Quality Manager to lead the quality function at the paper manufacturing facility in Pine Bluff, Arkansas. This hands‑on operational leadership role requires driving meaningful change on the shop floor while serving as a credible interface with customers, with deep expertise in internal quality processes, statistical analysis, problem‑solving methodologies and strong customer‑facing communication skills in pulp and paper, packaging or extrusion environments.

• Lead the implementation and continuous improvement of quality management tools and systems focused on process performance, defect reduction, and non‑quality loss elimination.
• Drive an operational approach to quality, working directly on the production floor with manufacturing teams to identify root causes and implement sustainable solutions.
• Apply structured problem‑solving methodologies (A3, 5 Whys, FMEA and similar tools) to address quality issues and document measurable outcomes.
• Leverage statistical analysis tools, including capability and repeatability studies (Gauge R&R), to assess the effectiveness of quality testing, optimize test frequency and improve measurement accuracy across lab operations.

• Serve as the primary technical interface between the facility and external customers, managing the full complaint‑resolution cycle, from initial analysis through corrective action, reimbursement and closure.
• Translate customer pain points into internal improvement initiatives, ensuring effective feedback loops between commercial relationships and production operations.
• Maintain and strengthen existing customer relationships built on technical credibility, providing reliable, data‑driven responses to quality concerns.

• Analyze existing quality data to identify trends, build performance baselines and drive targeted improvement initiatives.
• Develop and maintain quality metrics and dashboards to monitor KPIs, track progress against goals and support data‑driven decision‑making at all levels.
• Present findings and recommendations clearly to both technical and non‑technical stakeholders, including senior leadership and cross‑functional peers.

• Lead, develop and support a quality team.
• Foster a culture of accountability, continuous improvement and operational excellence within the quality team.
• Partner with production, engineering and other departments to align quality priorities with business objectives and influence change across the organization.

• Bachelor’s degree in Engineering or a related technical field.
• Minimum of 7‑10 years of experience in quality engineering or quality management, with significant time spent in operational/process‑focused roles.
• Industry experience in pulp and paper, paper packaging or extrusion required.
• Prior experience managing or mentoring technical teams strongly preferred.

• Proven track record applying quality improvement methodologies (A3, 5 Whys, FMEA, SPC, Gauge R&R/MSA) to achieve measurable results in a manufacturing environment.
• Strong statistical analysis skills to interpret data, identify patterns and draw actionable conclusions.
• Hands‑on experience with customer complaint management, from root cause analysis through resolution and financial reimbursement processes.
• Proficiency in SAP and advanced Microsoft Excel for quality data tracking, analysis and reporting.
• Excellent communication and interpersonal skills, navigating conversations with customers, production teams,…