Customer Service

Job Title

Customer Service

Grocery

Non-Exempt

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, and collecting dry cleaning orders for customers, while maintaining a positive company image by providing courteous, friendly, and efficient customer service.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism
• Reporting

Accountable to and reports to District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Positions that report to you:
None.

• Provide prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smile and greet customers in a friendly manner, whether in your department or elsewhere in the store.
• Make an effort to learn customers’ names and address them by name whenever possible.
• Assist customers by escorting them to products, securing out-of-reach items, loading/unloading heavy items, passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to customers who call.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weigh postal packages, run mail through meters, process certified, express, UPS, registered, and insured mail.
• Process Western Union orders and sell money orders.
• Cash payroll, personal, ADC, and social security checks.
• Sell hunting and fishing licenses.
• Break down and put money in utility drawers; sign on postal department and register; process paid outs.
• Send faxes for customers and count days’ coupons.
• Process refunds for customers and department-approved refunds.
• Utilize the intercom system for paging, etc., using appropriate procedures.
• Remove trash in a timely manner.
• Adhere to strict personal hygiene and dress guidelines, and company policies, and report to work on time.

• Sign on and off lottery machines.
• Assist customers with dry cleaning where applicable.
• Assist customers at the registers when necessary.
• Sell and redeem lottery tickets.
• Process bottle refunds.
• Assist in other store areas as needed.
• Perform other job-related duties and special projects as required.

• Solve practical problems involving a variety of variables with limited standardization.
• Interpret instructions accurately.
• Perform arithmetic calculations involving fractions, decimals, and percentages.
• File, post, and mail materials.
• Copy data from one record to another.
• Interview to obtain basic information.
• Guide people and provide basic direction.

High school diploma or equivalent, with over six months up to one year of similar or related work experience.

• Ability to perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds frequently.
• Visual requirements include clarity of vision at distances less than 20 inches and more than 20 feet, with or without correction, depth perception, color vision, and field of vision.
• Physical activities necessary: stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Continuously exposed to dirt and noise in a fast-paced and high-pressure environment.

• Fax, telephone, equipment in the postal area, lottery and money order machines, Western Union equipment, computer, cash register, intercom.

Daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state government or regulatory agencies.

Employment is contingent upon the successful completion of a pre-employment drug screen.