Account Executive, Managed & Staffing Services

Account Executive, Managed & Staffing Services

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In this role, your primary focus will be on identifying and acquiring new customers for Arraya’s Managed and Staffing Services, while also engaging with existing customers who utilize other offerings and services. You will develop a deep understanding of Arraya’s product and service offerings to ensure you can effectively communicate their value and align solutions to each client’s unique requirements. Acting as a trusted advisor, you will build and maintain strong relationships by staying informed about industry trends and proactively presenting Managed and Staffing Service solutions to address complex IT challenges.

Additionally, you will lead efforts to pursue new business opportunities and expand contracts within current accounts. You will represent Arraya in all sales-related activities, serving as a key point of contact between the company and its clients. Monitoring client satisfaction will be a critical aspect of your responsibilities, as you will collaborate with the Customer Experience (CX) Team to maintain a high level of service quality and ensure deliverables meet or exceed client expectations.

• None

• Develop a comprehensive understanding of Arraya’s Managed and Staffing Services offerings to effectively promote and align them with client needs and preferences.
• Primarily focus on acquiring new clients, while also encompassing responsibilities for selling additional services to select existing customers.
• Build and maintain client relationships by acting as an advisor on industry trends and how Arraya’s Managed and Staffing Service product and service offerings can be leveraged for positive outcomes.
• Anticipate client needs, develop, and present proposed Managed and Staffing Service solutions to client’s complex IT issues.
• Identify and lead the pursuit of targeted new business and contract expansion opportunities within current accounts.
• Acts as the liaison between the company and client for all sales activities.
• Monitors client satisfaction with contracted deliverables and works with the CX Team to achieve and maintain a high level of customer satisfaction.
• As required, may participate in contract renewal efforts on large multi‑year contracts.
• Drive sales of Managed and Staffing Services solutions for new and existing clients.
• Meet or exceed quarterly and annual sales quotas.
• Develop and execute strategic account plans to grow revenue.

• Serve as the primary Managed and Staffing Services point of contact for assigned accounts.
• Collaborate with Account Executives on existing accounts to develop and implement strategies that engage Managed and Staffing Services decision makers.
• Build and maintain strong, long‑term client relationships.
• Understand client needs and align Managed and Staffing Services offerings to address them.

• Understand the full suite of Managed and Staffing Services offerings (e.g., IT infrastructure, helpdesk support).
• Work with pre‑sales engineers or solution architects to develop and present tailored solutions.
• Deliver compelling presentations and proposals to stakeholders at all levels.

• Work in partnership with operations, service delivery, and technical teams to facilitate effective onboarding and ensure high‑quality service delivery.
• Escalate and resolve customer issues as needed.

• Provide regular updates on forecasted revenue and account status.

• Stay informed on industry trends, competitive landscape, and emerging technologies in Managed and Staffing Services to effectively advise clients and influence internal product strategy.

• At least three (3) years selling in the Managed and/or Staffing Services space.
• Knowledge of Managed and Staffing Services trends and products; technical sales experience necessary.
• Established methods for hunting and prospecting.
• Proven sales experience with Enterprise and Commercial accounts.
• Extensive and expert…