Dispatcher, Transportation

Rate of Pay Starts at $22.25/hr.

Work Shift:

Wednesday through Saturday, 5:30 AM – 4:00 PM.

Monitor all loads under dispatch authority to provide safe and on‑time service to customers, vendors, and distribution centers.

• Interact in a cooperative and professional manner with team members, supervisors, customers, and vendors, even in difficult situations.
• Complete tasks and documentation neatly, accurately, and timely.
• Provide exceptional (WOW) customer service by building and maintaining effective communication with carriers, vendors, and internal and external customers.
• Monitor all loads under dispatch authority for on‑time service, communicating status updates that include time changes, scheduling, and updates to customers and vendors as necessary.
• Monitor temperature of all loads under dispatch authority.
• Prepare daily dispatch schedule for drivers and equipment.
• Build and update inbound and outbound orders in dispatch program.
• Act as primary contact for drivers, responding to driver inquiries regarding breakdowns, directions, and product delivery discrepancies.
• Maintain driver, load and service information in the transportation management system.
• Record and report driver accidents occurring while under dispatch.
• Share responsibility with Transportation Supervisor to monitor driver’s hours of service (HOS) to prevent DOT violations.
• Maintain accurate equipment availability lists.
• Assist with obtaining details for initial accident and workers’ compensation reports if a supervisor is unavailable.
• Adjust delivery and back—haul assignments to accommodate breakdowns, late trucks, and other changes.
• Identify and notify substitute drivers.
• Interface with third‑party providers to procure transportation services and monitor load progress while under dispatch.
• Maintain required productivity level.
• Continuously promote driver safety.
• Review and voucher all expenses and invoices for the department, resolving discrepancies with providers.
• Maintain and update all departmental financial tracking.
• Maintain all files to meet payroll, financial or federal retention requirements.

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary Club Card Membership and a free Supplemental Membership for someone in your household.
• Generous Paid Time Off:
  Take time with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Choose from three medical plans, optional dental, vision, HSA, and flexible spending account options.
• 401(k) Retirement Savings Plan:
  Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan:
  Accumulate funds through after‑tax payroll deductions to purchase shares of BJ’s common stock at a 15% discount.

• Education:
  
  High school diploma or GED. College coursework, continuing technical education, or comparable business experience preferred.
• Basic knowledge and understanding of Department of Transportation (Use the "Apply for this Job" box below). of Service.
• Knowledge of Transportation Management Systems preferred.
• Ability to read conventional and electronic mapping.
• Ability to read with corrected or uncorrected vision.
• Ability to speak, read, write, and understand English.
• Ability to remain calm and focused while prioritizing requests from multiple sources.
• Ability to assist in creation and maintenance of fiscal budget guidelines.
• Ability to maintain and ensure confidentiality of team member and company information.
• Accuracy and attention to detail.
• Proficiency in computer usage including email, word processing, and spreadsheets.
• Knowledge of computer software and applications.
• Ability to accommodate flexible schedules to meet customer needs, including overtime, nights, weekends, and holidays as required.
• Ability to utilize equipment such as computers, cell phones, phone, handheld trackers, copiers, scanners, printers, tractor‑mobile communications devices.
• Ability to travel less than 10%.

• Must be able to lift up to 25 lbs occasionally.
• Must be able to sit for an almost continual basis and stand, walk, bend, or squat occasionally in a normal office environment.

In accordance with Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position.

Starting from $22.25 per hour. Actual salaries may vary due to location, education, experience, and qualifications.

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.