Part-time Veterans Services Specialist

The Part-Time Veterans Services Specialist provides administrative, customer service, and program support to the Office of Veterans Services. The position assists veteran, active-duty, reservist, National Guard, and dependent students with educational benefits and college processes while supporting certification activities and compliance efforts. The specialist serves as a key member of the Veterans Services team, helping ensure accurate records management, timely benefit processing, and exceptional service to military-connected students.

• Conduct quality-control reviews of student records, documentation, and benefit-related information to support accuracy, completeness, and compliance.
• Assist School Certifying Officials with the preparation, review, and processing of VA education benefit certifications.
• Serve as a School Certifying Official (SCO), as designated by the College, upon completion of required training and authorization.
• Review enrollment and student information for accuracy and identify discrepancies or documentation requiring additional attention.
• Assist with maintaining organized and accurate records in accordance with institutional requirements and applicable Department of Veterans Affairs regulations.
• Provide administrative and operational support during peak certification and enrollment periods.
• Provide supplemental assistance to veteran and military-connected students regarding routine questions, documentation, and departmental processes.
• Collaborate with the Veterans Services Coordinator and Director of Veteran Services to support departmental priorities, programs, outreach activities, special projects, and student success initiatives.
• Perform other related duties as assigned.

• INTEGRITY– Demonstrates a strong commitment to ethical behavior, honesty, and transparency in all interactions within the college. Upholds the college's values, policies, and standards, and serves as a role model for others by consistently doing what is right, even when faced with challenges and pressures
• EXCELLENCE– Strives to achieve the highest standards of quality in all aspects of work, demonstrating dedication to continuous improvement, delivering quality results, contributing to the overall success of the college and its mission.
• RESPECT– Demonstrates an appreciation for the dignity of individuals within the college. Treats students, colleagues, and community members with kindness, fairness, and consideration to foster a welcoming culture. Respects differing viewpoints and contributes to a positive and collaborative work environment.
• OPPORTUNITY– Demonstrates the ability to recognize, create, and seize opportunities that contribute to personal growth, student success, and the advancement of the college's mission. Encourages and supports others in identifying and leveraging opportunities for improvement, innovation, and development. Actively seeks ways to maximize potential and foster a culture of continuous learning and progress.
• HELPFULNESS– Demonstrates a commitment to service by being approachable, responsive, and proactive in providing support to students, colleagues, the community, and environment (both physical and cultural) of the college. Fosters a positive and collaborative culture where individuals feel valued and empowered to seek assistance and resources. It helps create a culture of belonging and engagement in which students can learn and achieve success.

• Associate degree required
• Minimum of six (6) months of experience with Department of Veterans Affairs educational benefits through personal use, professional experience, or a combination thereof.
• Demonstrated customer service, communication, and organizational…