ELearning Support & Design Specialist

Under the direction of the Dean of Academic Support, the eLearning Support and Design Specialist develops and designs instructional materials and assists in the e-learning design of courses. The specialist teaches faculty how to become proficient in and apply instructional technology for e-learning, supporting the planning, designing, and development of effective e-learning experiences. This position actively collaborates with individual faculty, programs, and departments to promote the pedagogical design of digital and innovative teaching and eLearning needs.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Serve as a primary technical support provider to faculty and students using the college Learning Management Systems (LMS).
• Provide timely and effective assistance to students individually, hosting the student help desk each semester and utilizing the Help Ticket system.
• Manage the faculty resource website to ensure up-to-date, meaningful, and robust self‑help materials are available.
• Manage and control eLearning related equipment and software.
• Create and manage professional development to assist faculty with implementing educational technologies, tools, and adhering to required procedures.
• Assist and train faculty to develop distance learning courses that are dynamic, pedagogically sound, and technologically appropriate.
• Assist faculty to create/revise course materials that are ADA compliant.
• Co‑lead the online and hybrid course review process with the eLearning Instructional Design and Data Specialist.
• Stay up‑to‑date on emerging learning technologies.
• Be adaptable and flexible to new ideas, methods and processes related to e‑Learning.
• Manage and implement orientation and training for faculty new to the online learning environment.
• Assist the eLearning Team with other daily functions as needed.

• Bachelor’s degree in a computer-related discipline.
• Minimum of one year of Learning Management System experience.
• Strong interpersonal and collaboration skills.
• Project management skills enabling independent work.
• Time management skills.
• Problem‑solving skills.
• Demonstrated leadership, organization, and oral/written communication skills.
• Demonstrated skill in establishing and maintaining effective working relationships with students, faculty, staff, and the public.
• Ability to explain, demonstrate, facilitate, and model the essential functions of the job to ensure quality program service.
• Ability to think “outside the box” and to lead/manage change in a positive manner.
• Identify and resolve ethical and legal implications of design in courses.

Master’s degree in a computer-related discipline preferred.

• Ability to sit and/or stand for long periods of time.
• Work outside office setting.
• Good eye/hand dexterity.
• Work requires fingering, grasping, and repetitive keyboarding motions.
• Vocal communications are required for expressing or exchanging ideas by means of the spoken word.
• Hearing is required to perceive information at normal spoken word levels.
• Visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.