Bell Services Manager-Bell Servces-Exempt

Posted Wednesday, February 25, 2026 at 5:00 AM

CULTURE:

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are;
Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY:

The primary purpose of this role is to manage and direct the daily operations of the Bell Staff, overseeing all lobby and driveway activities, luggage services, and guest arrival and departure experiences to ensure exceptional luxury standards. All responsibilities are carried out in alignment with the guidance and objectives established by the Director of Front Office and the policies and service culture of Pinehurst Resort.

EDUCATION and/or EXPERIENCE:

High school diploma required, along with a minimum of 5 years of experience in Bell Services, including at least 2 years in a leadership role in a large upscale or luxury resort. Golf and FORBES knowledge is a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee daily Bell Services operations in partnership with Bell Captains, ensuring full compliance with hotel standards.
• Collaborate closely with the Front Office Managers to ensure departmental alignment, consistent communication, and seamless operational execution. Participate in daily stand-up meetings and operational briefings.
• Recruit, hire, schedule, train, coach, and mentor bell staff, including Captains, Bell Attendants, and Doormen. Conduct performance evaluations and address performance, attendance, or conduct opportunities.
• Mentor bell staff to maintain high morale and professional development, while reinforcing service excellence and ensuring full compliance with departmental procedures and company policies.
• Supervise all guest interactions, from warm welcomes and luggage assistance to check-in and check-out, ensuring an exceptional and seamless guest experience.
• Maintain comprehensive knowledge of resort amenities, golf operations, dining outlets, spa services, events, local attractions, and transportation options to effectively assist guests.
• Personally engage with VIPs, repeat guests, and group leaders to ensure exceptional service.
• Coordinate logistics of parking lots, signage and valet flow during events and group arrivals/departures. Participate in meetings with the Event Services and Sales prior to large events or group arrivals.
• Oversee proper handling and transport of golf bags to and from courses and guest rooms.
• Resolve guest concerns promptly and professionally.
• Monitor and maintain the cleanliness and overall condition of department vehicles, including courtesy vehicles, golf carts, and vans, as well as all related equipment.
• Communicate closely with the Transportation department to coordinate the timely pickup of guests and golf bags.
• Assist with payroll and labor management. Monitor productivity levels and staffing based on occupancy and event volume.
• Track guest satisfaction scores and implement service improvements.
• Manage supplies, uniforms, and equipment inventory.

SUPERVISORY RESPONSIBILITIES:

The Bell Services Manager leads and develops the Bell Staff team. This role focuses on team growth, performance management, and maintaining luxury service standards, while coordinating resources, overseeing staff activities, and fostering collaboration across shifts and departments to uphold operational efficiency and resort excellence. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees;

addressing complaints and resolving problems.

PHYSICAL DEMANDS:

The physical demands described here are…