Banquet Manager-Pinehurst Club-Exempt

Culture

Join a team that has been welcoming guests for more than a century. At Pinehurst, our culture is critical to delivering a consistent guest, member, and employee experience. Our purpose is: “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our values are Genuine Hospitality, Be Trustworthy, Good Stewards, and Inspired Innovation.

If you’re seeking a heartfelt workplace, Pinehurst is the place for you. Every role contributes to upholding our treasured culture by consistently performing job duties and handling additional responsibilities as needed in our ever‑changing environment.

The Banquet Manager is responsible for overseeing the daily operations of Pinehurst Country Club while ensuring excellent service, member/guest satisfaction and well‑organized workflow. The role manages all aspects of banquet operations, including staffing, scheduling, event setup, service and breakdown. The Banquet Manager works closely with the PCC Food and Beverage Manager, clients, event planners, and internal departments (Culinary, F&B, Group and Event Sales, Housekeeping, Stewarding and Golf) to deliver seamless events that meet or exceed expectations.

Strong leadership, organization and customer service/member relations skills are essential. The manager must handle high‑pressure situations and adapt to last‑minute changes, and be willing and able to work various outlets and shifts within the Food & Beverage Division.

Associates degree and a minimum of three years related experience; or an equivalent combination of education and experience.

• A valid driver’s license is required. The manager must drive a company vehicle and complete a pre‑employment Motor Vehicle Report (MVR) and annual MVRs per company guidelines. Follow safe, defensive driving practices, obey all traffic laws, regulations, signals and markings, use a seat belt, comply with company policies including the Substance Abuse Policy, and report any accidents immediately.
• Attend F&B department meetings and daily and weekly BEO meetings.
• Communicate a recap of each event to management.
• Foster a warm and welcoming environment for all members and guests.
• Implement and maintain high standards for service, food quality and presentation.
• Build a working relationship with the PCC Banquet Chef.
• Ensure compliance with all local, state and federal regulations regarding food safety, health standards and labor laws.
• Coordinate weekly with the PCC Administrative Assistant to ensure timely ordering of products such as beer, wine, and liquor.
• Oversee the daily efficiency of all banquet department operations.
• Assist in daily controls of both food and beverage and repeat business.
• Ensure productive staffing of all banquet events, including service, meetings, seating and teardown.
• Guarantee proper levels of supervision for all department activities.
• Conduct pre‑shift meetings to review standards, group menus, service, and special needs.
• Conduct Service and Safety Training.
• Participate in performance reviews and disciplinary counseling.
• Handle emergency situations calmly and effectively.
• Ensure standard operations and company policies are followed.
• Allocate service stations during meal periods.
• Handle member/guest concerns that arise in the banquet outlet.
• Assume total accountability for banquet outlet activities.
• Maintain proper supplies to service members and guests.
• Ensure all staff are trained and certified in accordance with ABC regulations and Pinehurst Way.
• Maintain constant communication with the Event Services Department, the Kitchen, and coordinating staff.
• Promote a professional relationship with all employees, upholding the philosophy of “Do what’s Right” across the resort.
• Ensure accurate accounting for all banquet food, beverage, and miscellaneous revenues daily.
• Direct and inform employees on banquet functions, menus, location of functions, and coordinate timing between kitchen personnel and banquet staff.
• Accountable for the cleanliness and orderliness of all front and back of house banquet areas.
• Conduct daily and…