Banquet Manager-Pinehurst Country Club-Exempt

Banquet Manager-Pinehurst Country Club-Exempt Job Description

Posted Thursday, August 6, 2026 at 4:00 AM

CULTURE:

Join a team that’s been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are;
Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY

The Banquet Manager is responsible for overseeing the daily operations of Pinehurst Country Club while ensuring excellent service, member/guest satisfaction and well-organized workflow. The role manages all aspect of banquet operations, including staffing, scheduling, event setup, service and breakdown. The Banquet Manager works closely with the PCC Food and Beverage Manager, clients, event planners, and internal departments (Culinary, F&B, Group and Event Sales, Housekeeping, Stewarding and Golf) to deliver seamless events that meet or exceed expectations.

Strong leadership skills, organized and customer service/member relations skills are essential. Able to hand high-pressure situations and adapt to last minute changes. Must be willing and able to work various/multiple outlets and shifts within the Food & Beverage Division.

EDUCATION and/or EXPERIENCE

Associates degree and a minimum of three years related experience; or equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• This position involves driving a company vehicle and/or company insured vehicle. A valid driver’s license is required, along with successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines. Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy.
  
  Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.
• Attend daily and weekly BEO’s meetings
• Communicate at end of every event to management a recap of the day
• Foster a warm and welcoming environment for all members/guests
• Implement and maintain high standards for service, food quality and presentation
• Forming a relationship and working with the PCC Banquet Chef
• Ensures the restaurant complies with all local, state and federal regulations regarding food safety, health standards and labor laws
• Meeting with the PCC Administrative Assistant weekly to make sure all product is ordered and we have plenty of (beer, wine, liquor)
• Accountable for the daily efficiency of all banquet department operations.
• Assist in the daily controls of both food and beverage and repeat business.
• Ensure productive staffing of all banquet events, including service, meetings, sets andteardown.
• Ensure proper levels of supervision are on hand at all times for every aspect of the department.
• Pre shift meetings are conducted prior to all events reviewing standards, group menu, service and special needs.
• Conduct Service and Safety Training
• Participate in performance review process
• Participate in disciplinary counseling
• Handles emergency situations calmly and effectively.
• Ensures Standard of Operations and company policies are being followed.
• Ensures that all of the department’s allocate the service stations for meal periods
• Responsible for handling all member/ guest concerns that arise in banquet outlet
• Assumes total accountability for banquet outlet activities
• Ensure proper supplies are on hand at all time in order to effectively service the members/guests
• All staff to be trained and certified in accordance with ABC regulations and Pinehurst Way
• Ensure an…