Senior IS Support Specialist; Help Desk

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full‑time position in Pinehurst, NC, US.

Pinehurst Medical Clinic (PMC) is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services. The physicians and healthcare team share a commitment to patient‑centered care that is physician‑led and utilizes the latest advances in medical technology.

PMC has over 130 providers, approximately 750 employees, and 16 locations.

Under limited supervision in a centralized IS support environment, the Senior IS Support Specialist provides advanced technical support and problem resolution for hardware and software issues across Pinehurst Medical Clinic systems. The position serves as a senior technical resource for the help desk team, assisting with complex troubleshooting, system implementations, and escalated support requests while maintaining high standards of customer service and operational reliability.

The role may also assist in mentoring junior staff and contributing to process improvements within the Information Systems department.

• Read, analyze, and interpret common technical journals. Diagnose and rectify diverse computer hardware and software problems. Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Apply advanced mathematical concepts in regard to computer and software systems, including mathematical operations for frequency distribution, determination of test reliability and validity, and analysis.
• Define problems, collect data, establish facts, and draw valid conclusions. Provide technical assistance and comprehensive problem resolution to end users. Install and configure computer systems, hardware, and peripherals.
• Exhibit strong interpersonal and communication skills and work effectively with a wide range of constituencies in a diverse community. Communicate effectively in a help desk environment, both orally and in writing.
• Work independently or with indirect supervision.
• Perform advanced troubleshooting and problem‑solving across Windows systems, applications, and network connectivity.
• Handle escalated technical issues and high‑impact incidents.
• Deploy systems and manage hardware lifecycle.
• Mentor junior support staff and contribute to knowledge base development.
• Demonstrate strong analytical, documentation, and organizational skills.
• Provide guidance and mentoring to junior IS support staff.
• Assist in developing support procedures, documentation, and knowledge base resources.
• Participate in training initiatives and onboarding of new IT staff.

PMC is proud to support the total health and well‑being of our team members so they can thrive personally and professionally. As part of the PMC team, you’ll have a package of benefits that covers your health, well‑being, family, and future. For more information regarding our benefits  
Benefits Information
.

• High School Diploma or GED.

• Associate degree in Computer Science / Technology or a related field.
• 5+ years of experience in IT support, help desk, or desktop support roles.
• Demonstrated experience troubleshooting complex hardware, software, networking, and system integration issues.
• Experience supporting enterprise environments.
• Healthcare IT experience is a plus.

Day shift (Monday – Friday) including rotating on‑call coverage for weekends and holidays.

Hourly (Non‑Exempt).

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.