Information Technology Business Analyst

Overview

This position analyzes business processes and operational needs to recommend and implement technology solutions that enhance efficiency, service delivery, and data management across the organization. The role serves as the primary liaison between departmental users, software vendors, and IT staff, overseeing enterprise applications, workflow automation, reporting, and system improvements.

Key responsibilities include gathering and validating requirements, coordinating technology projects, administering and supporting applications like SharePoint and Laserfiche, developing workflows and reports, performing system testing, and providing user support and training. The role also includes website management, document imaging support, and assisting with video streaming of Village meetings. Strong analytical, communication, customer service, and project management skills are essential. Work is performed under the general supervision of the Chief Information Officer and evaluated through project results, user satisfaction, and alignment with organizational technology goals.

• SharePoint administration, workflows, form creation and management
• Website creation, management, design and updating
• Document imaging support with Laserfiche, including forms and workflow
• Analyzes business processes and identifies opportunities to improve efficiency through technology
• Gather, document, and validate business and technical requirements
• Collaborate with departments to identify operational challenges and recommend solutions
• Assist with software evaluations, vendor demonstrations, and solution selection
• Coordinate technology projects from planning through implementation
• Assist with system testing, user acceptance testing, and change management
• Administer and support enterprise software applications, including SharePoint and other systems
• Configure workflows, reports, forms, and system settings
• Perform routine maintenance, upgrades, and troubleshooting
• Develop reports, dashboards, and KPIs using enterprise data
• Provide application support and user training
• Develop documentation and user procedures
• Coordinate with vendors to resolve software issues
• Identify opportunities to improve business processes through automation, workflow optimization, and emerging technologies
• Assist with video streaming of Village meetings
• Performs related duties as required

• Knowledge of business analysis methodologies and requirements gathering techniques
• Knowledge of project management principles
• Knowledge of Microsoft 365 applications, including SharePoint Online and Power Platform
• Knowledge of Laserfiche, forms and workflow
• Knowledge of SQL and relational databases
• Knowledge of reporting and business intelligence tools
• Knowledge of workflow automation tools
• Knowledge of data visualization and dashboard development
• Knowledge of scripting languages such as Power Shell and Python preferred
• Skill in technical documentation
• Skill in data governance
• Ability to analyze complex business processes and recommend practical technology solutions
• Ability to communicate technical concepts to non-technical users
• Ability to facilitate meetings and gather business requirements
• Ability to prioritize competing assignments
• Ability to build collaborative relationships across departments
• Ability to manage multiple projects at the same time
• Ability to prepare technical reports and manuals
• Ability to conduct work with a customer service focus
• Ability to establish and maintain effective working relationships with peers, Village staff, vendors, and the general public

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field and three (3) years of progressively responsible experience in business analysis, enterprise application support, project management, information technology; or an equivalent combination of education and experience. Preferred experience administering SharePoint Online, experience with Microsoft 365 and Power Platform, experience with local government software, and experience supporting ERP or permitting/land management systems.

Special Requirements:
Possession of valid driver’s license.

This position requires enforcing and following all Village of Pinehurst and OSHA safety regulations.