Director of Membership & Member Experience

IE Homes Clubs & Resorts is a vertically integrated lifestyle company redefining how residential communities and private clubs work together, from ground‑up development and hospitality operations to real estate sales and long‑term member experience. Our mission is to nurture authentic and fulfilling personal connections in vibrant lifestyle communities. Everything we build, from homes and clubhouses to systems and service models supports that purpose.

The Director of Member Experience is the strategic leader responsible for the full lifecycle of the member relationship, from first inquiry and residency transition through long‑term engagement and retention. This role unifies membership development, onboarding, engagement, and social programming into a single leadership position accountable for the health, culture, and vibrancy of the Club community.

As the Club undergoes a major redevelopment over the next 12–18 months, the Director will play a critical role in sustaining member enthusiasm, strengthening communication, and building foundational systems that support future growth. This leader serves as a visible ambassador of the Club, translating proximity into participation and interest into commitment.

The Director is a key member of the Club’s leadership team and will contribute to long‑term membership strategy, community culture, and the successful launch of the new Clubhouse in 2027.

• Lead all membership development efforts, including inquiries, tours, relationship follow‑up, and coordination of the approval and onboarding process.
• Develop and execute a membership sales plan for inquiries, conversions, and retention.
• Serve as the primary point of contact for new residents, ensuring timely outreach and seamless integration into the Club community.
• Partner with real estate team, developer, and resale stakeholders to support consistent member uptake.
• Maintain accurate membership records, CRM data, and reporting related to membership activity and engagement.
• Build trusted relationships with current members to strengthen satisfaction, participation, and long‑term retention.
• Represent the Club in select community and professional settings to support referral‑based growth.

• Own the Club’s engagement and social programming strategy, ensuring offerings align with member interests, Club culture, and evolving amenities.
• Plan and oversee the Club’s calendar of social events, traditions, and member experiences.
• Lead pre‑opening engagement initiatives, including preview events, hard‑hat tours, and launch communications.
• Oversee planning and execution of the Clubhouse grand opening and related celebrations.
• Serve as management liaison to member‑led committees.
• Collaborate with Golf, Food & Beverage, and Operations leadership to ensure events are operationally sound and on‑brand.
• Evaluate participation and feedback to evolve programming and maintain relevance.

• Oversee member‑facing communications, including newsletters, announcements, and event promotions.
• Develop segmented communication strategies tailored to prospective, new, and long‑term members.
• Maintain a consistent presence at key Club activities, events, and peak member‑use periods.
• Coordinate with construction and development teams to communicate timelines, impacts, and updates to members and prospects.
• Work closely with the General Manager and Marketing leadership to align membership development, resident conversion, communications, and engagement initiatives with broader Club objectives.
• Address member questions or concerns with professionalism, clarity, and follow‑through.

• Lead and support team members involved in membership services and events.
• Develop and manage the Member Experience budget, including forecasting and expense control.
• Ensure compliance with Club policies, service standards, and brand expectations.
• Participate in cross‑department planning and execution.
• Analyze member behavior, participation trends, and feedback to inform programming, retention strategies, and service enhancements.