Pt “Garden of Lights Nightly Ticketing Manager

Garden Of Lights Nightly Ticketing Manager

At Sandhills Community College, we are committed to the health and well-being of our employees, their families, and children across North Carolina. Recently, we became a Family Forward NC Certified Employer. Family Forward NC Employer Certifications, issued by the North Carolina Early Childhood Foundation's (NCECF) Family Forward NC initiative, designate employers that offer policies and practices that support the health and well-being of working families and children.

This is a temporary, seasonal, part-time position with hours increasing significantly during the event period. The Garden Of Lights Nightly Ticketing Manager plays a critical role in the successful execution of the annual Garden Of Lights event hosted at the Sandhills Horticultural Gardens. This position includes two phases of responsibility: pre-event ticketing planning and preparation (July–November) and on-site ticketing operations during event nights.

Working as part of the Event Management Team under the direction of the VP Of Engagement, this role leads all ticketing operations and is responsible for ensuring efficient, accurate, and customer-focused ticketing processes. The Ticketing Manager is authorized to make operational decisions within established policies and will escalate safety, legal, or financial concerns as appropriate.

Supervisory Responsibilities:

Provide direct supervision and coordination of all ticketing staff, contractors, and volunteers—up to 12 individuals per night—ensuring accuracy, efficiency, and high-quality customer service.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Pre-Event:

• Work with VP Of Engagement and other Nightly Ticketing Managers to:
• Implement and manage the ticketing platform (online and on-site sales)
• Assist with procurement and setup of point-of-sale (POS) and ticket scanning systems
• Manage customer service calls and email inquiries related to ticketing
• Support development of dynamic pricing strategies, ticket tiers, and timed entry systems
• Monitor ticket sales and adjust capacity and availability as needed
• Coordinate fraud prevention measures, refund policies, and customer service protocols
• Develop and deliver training for frontline ticketing staff focused on customer service and system use
• Develop and manage staffing schedules based on projected attendance
• Coordinate with Event Management Team to ensure ticketing processes align with event flow and guest experience

May include other duties as they arise assigned by the VP Of Engagement On Event Nights:

• Supervise and coordinate all ticketing staff, contractors, and volunteers
• Oversee box office operations and entry gate processes to ensure efficiency and accuracy
• Monitor on-site ticketing operations and make real-time decisions to resolve issues
• Ensure accurate ticket scanning, validation, and reporting
• Provide leadership and support to staff and step into frontline roles as needed
• Address and resolve guest concerns related to ticketing in a professional and timely manner
• Ensure secure handling of financial transactions and equipment
• Step into operational roles as needed to support team effectiveness
• Supervise setup and teardown of ticketing areas, ensuring proper storage and security of systems and materials
• Reconcile nightly sales and generate financial and attendance reports in coordination with the VP Of Engagement
• Coordinate with security and event leadership on any fraud, access, or crowd control issues

Post-Event:

• Analyze ticketing performance, including attendance trends, revenue, and customer feedback
• Produce post-event evaluation reports and recommendations
• Assist with debriefing processes with the Event Management Team and VP Of Engagement to improve future operations
• Success in this role will be measured by accuracy of ticketing operations, revenue performance, guest satisfaction, and effective coordination of ticketing staff and systems.

College-Wide

Competencies:

INTEGRITY– Demonstrates a strong commitment to ethical behavior, honesty, and transparency in all interactions within the college. Upholds the…